As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter. As the world's leading provider of intelligent information, we want your unique perspective to create the solutions that advance our business-and your career. As part of the ongoing support and enhancements to our Employee Technology Services (ETS) we're looking for VDI Technical Lead to support Thomson Reuters Virtual Desktop Infrastructure.
About the Role:
In this opportunity as L3 Support Engineer, Employee Technology Services, you will:
- As a MDM Support Engineer - ETS, you should possess a diverse skill set that combines technical expertise, business acumen, and strong interpersonal skills.
- Stay current with industry trends and advancements in mobile technology and MDM solutions.
- Participate in the evaluation and implementation of new MDM technologies and tools.
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About You:
You're fit for the role of L3 Support Engineer, Employee Technology Services if your background includes:
- Years of Experience: 2 - 6 Years.
- Preferred hands-on experience with In-Tu.ne and JAMF. Some of the critical skills for this role include:
- Bachelor's degree in information technology, Computer Science, or related field.
- Experience in technical support or IT roles, with a focus on mobile device management and support.
- Proficiency in MDM solutions such as MobileIron, VMware AirWatch, Microsoft Intune, or JAMF.
- Strong knowledge of mobile device platforms (iOS, Android), their operating systems, and associated applications.
- Excellent problem-solving skills and the ability to diagnose and resolve technical issues.
- Effective communication skills and the ability to assist end users with varying technical backgrounds.
- Familiarity with mobile device security best practices and compliance regulations.
- Basic scripting skills (e.g., PowerShell, Bash) for automation and troubleshooting tasks.
- Experience with remote troubleshooting and support tools.
- Relevant certifications such as MobileIron Certified Professional (MICP) or CompTIA Mobility+ are a plus.
What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
#LI-SH1
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Thomson Reuters can be found on https://thomsonreuters.com.