Endpoints Engineer, Employee Technology Infrastructure

As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter. As the world's leading provider of intelligent information, we want your unique perspective to create the solutions that advance our business-and your career. As part of the ongoing support and enhancements to our Employee Technology Services (ETS) we're looking for VDI Technical Lead to support Thomson Reuters Virtual Desktop Infrastructure.

About the Role:

In this opportunity as Endpoints Engineer, Employee Technology Infrastructure, you will:

• Ability to juggle multiple tasks and adapt to changing priorities.
• Monitoring the performance and overall health of the Azure Virtual Desktop (AVD) environment, proactively identifying potential issues and implementing necessary improvements.
• Managing user access and permissions within the AVD environment, ensuring compliance with company policies and maintaining security.
• Participating in the planning and execution of AVD projects, such as upgrades, migrations, and capacity planning.
• Implementing and enforcing security measures to safeguard the AVD environment, including access controls, patch management, and endpoint security.
• Developing and maintaining documentation regarding AVD configurations, procedures, and troubleshooting guidelines.
• Building, updating, testing, and deploying customized OS images for different AVD specifications.
• Configuring subscriptions and network settings proficiently using Azure and other cloud technologies.
• Managing the configuration, maintenance, and troubleshooting of Cloud connectors.
• Implementing improvements in AVD to enhance services and address operational and security concerns.
• Staying up to date with industry trends and emerging technologies related to AVD technologies.

• Bachelor's degree in computer science or equivalent.
• 2 - 6 years of experience working with Virtual Desktop technologies, with a strong focus on Azure Virtual Desktop (AVD).
• Strong communication skills, both written and verbal, for effective interaction with customers and team members.
• Experience in a technical support role for virtual desktop environments.
• Working knowledge of cloud platforms such as AWS and Azure, as well as desktop virtualization products like Citrix XenDesktop and Azure Virtual Desktop.
• Basic understanding of networking concepts and protocols within VDI environments.
• Experience with different operating systems, including Windows, Linux, and macOS, and the ability to configure, deploy, and manage virtual desktops on these platforms.
• Skills in monitoring and analyzing VDI performance metrics, identifying bottlenecks, and implementing optimizations to ensure a seamless user experience and efficient resource utilization.
• Strong problem-solving skills and a willingness to learn and grow in a technical role.
• Knowledge of Windows Server and client operating systems, Network/Systems administration, Active Directory, Group Policy objects, User Profiling, and Remote Desktop Services.

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.