Content Technical Specialist

Content Technical Specialist

The Content Technical Specialist participates in acquisition of content, prepping content through systems, delivery of such content and finally, reviewing product functionality onto delivered media types (print/online).

About the Role:

• Production Operations and Process Improvements: Contributes to the seamless implementation of production schedules and active production content cycles. Provides inputs for automation and streamlining opportunities to enhance process efficiency.
• Task Management and Problem Solving: Prioritizes tasks effectively, maintaining focus amidst multiple assignments and deadlines to consistently deliver high-quality work. Detail-oriented with good analysis and problem-solving skills, both individually and in team environments.
• Communication and Learning Skills: Possesses excellent verbal and written communication skills in English, capable of articulating ideas clearly and concisely. Exhibits strong learning agility, understanding new concepts and applying them effectively to work situations.
• Team Collaboration and Technical Proficiency: Works effectively with team members, other departments, and virtual or off-site vendors, adhering to organizational guidelines and policies.
• Problem Resolution and Process Development: Troubleshoots issues related to information conversion for workflows or product development enhancements.
• Documentation and Best Practices: Reviews documentation, instruction manuals, and checklists for workflows and tasks from a currentness perspective.
• Systems: Knowledge of HTML, XML would be great to have. Knowledge of mainframes would be good to have.

• A Graduate with minimum 2 years of experience into the related field.
• Ability to follow the Hybrid Work mode requiring the person to Work from office 2-3 days per week mandatorily.
• Excellent verbal and written communication skills, able to influence and provide guidance within the functional team.
• Strong learning agility. Able to learn quickly and apply knowledge to increasingly complex and changing work.
• Technical aptitude for computer applications and systems such as word processing and file management applications.
• Ability to prioritize and stay focused while dealing with multiple assignments and tasks.
• Detail-oriented with an aptitude for analysis and problem solving on an individualized level and within the context of a team environment.
• Ability to work with team members, contacts from other teams, departments, virtual and off site teams/vendors or sourcing partners effectively.

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.