Associate Systems Engineer

Follow defined process to escalate Incidents to second level team. Must be capable of writing technical reports.
Track and coordinate all incidents until resolution and identify probable causes of failures in the Infrastructure & Application related issues.
Recommend the possible solution / workaround to address the probable causes of failure.
Demonstrate ability to take ownership and manage all support cases via emails/Service Management tools.
Work with customer and support teams to ensure client satisfaction
Timely response to all the e-mails and requests
Attend team meetings, conference calls as necessary
Follow the defined Major Incident Management process as appropriate
Participate and contribute to Problem Management analysis of Major Incidents as needed.
Strong interpersonal skills & Team Player.
Have the opportunity to interact with internal and global teams of all levels.
Initiate, coordinate, and at times lead recovery call for critical incidents
Implement improvements to existing processes/procedures, ensuring performance targets are met.

About You
You're a fit for the role of Associate Systems Engineer if your background includes:
1 to 2+ years of supporting IT infrastructure, Application & Cloud Services.
1+ years of mandatory NOC experience in similar environment would be an added advantage.
1+ years of Windows, UNIX or Storage administration skills would be an added advantage.
1+ years of excellent understanding of ITIL process with appropriate fundamental accreditation.
Excellent communication skills, verbal and written (Should be able to communicate to global teams and senior management)
Adapted to working under pressure and is comfortable multi-tasking in potentially high-pressure situations.
Strong collaboration skills.

What's in it For You?
Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
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Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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