Associate System Engineer
Are you passionate about the chance to bring your experience to a world-class company that is market-leading or both content and technology? If yes, we're looking for you.
Join our team! You'll be part of the operational support team. Your main responsibilities include mitigating the customer impact of issues, initiating action to determine root causes, and implementing problem resolution.
About the Role
In this opportunity as an Associate System Engineer you will:
- Analyzes customer problems of low complexity.
- Assesses the scope of impact.
- Mitigates customer impact of issues and executes workarounds.
- Implements problem resolution as identified in documented solutions.
- Engages others as appropriate and escalates as required.
- Provides advice or training to users about the application systems' functionality, correct operation or constraints, and correct user faults.
- Proactively monitors production and nonproduction environments and/or applications.
- Conducts root cause analysis and correlation of other system and/or application problems of low complexity.
- Works on smaller, minimally complex projects/issues that require a singular area of expertise.
- Participates in project planning sessions with team members.
- Manages multiple and sometimes competing priorities with guidance.
- Aids the preparation of status updates for customer problems or projects.
- Regularly communicates and shares knowledge with the rest of the team.
- Performs actions aligned with defined standards.
- The following are required for some positions but not all:
- Makes general or site-specific modifications updates system documentation, manipulates data, and defines enhancements.
- Provides input for technical plans and solutions.
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About You:
You're a fit for the role if your background includes:
- Bachelor's degree or equivalent.
- 1 years of experience supporting IT infrastructure, Application & Cloud Services.
- 1 years of mandatory NOC experience in similar environment would be an added advantage.
- 1 years of Windows, UNIX or Storage administration skills would be an added advantage.
- Excellent understanding of ITIL process with appropriate fundamental accreditation.
- Excellent communication skills, verbal and written (Should be able to communicate to global teams and senior management)
- Strong collaboration skills
Location: CDMX
What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
- Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
- Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription; and employee incentive programs; resources for mental, physical, and financial wellbeing
- Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking
- Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
- Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
#LI-EG1
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Thomson Reuters can be found on https://thomsonreuters.com.