Application support Manager - Financial Reporting

Summary:
Manage application support for SAP systems to ensure their smooth operation and reliability. Implement corrective measures in case of failures or errors, conduct root cause analysis and implement preventive measures. Provide technical leadership and guidance to team members, collaborating with other IT professionals as needed.

About the Role

• Lead and manage Application Support teams for financial reporting applications such as Oracle and SAP BW.
• Monitor system performance, troubleshoot issues, and implement corrective actions to ensure smooth operation.
• Collaborate with development teams to resolve complex system functionality, scalability, and security challenges.
• Conduct regular audits to ensure compliance with regulatory requirements and internal policies.
• Develop and implement strategies to enhance system stability, minimize downtime, and improve user experience.
• Monitor system health using logs, metrics, dashboards, and other monitoring tools.
• Participate in disaster recovery planning and execution to safeguard business continuity.
• Stay updated on emerging technologies and industry trends in enterprise software applications.
• Communicate effectively with stakeholders, providing clear updates on system status and remediation progress.
• Identify and drive process improvements and efficiency gains within the team.
• Maintain comprehensive knowledge base articles and documentation for system administration and support processes.

• 10+years of experience in managing application support teams, ideally within financial reporting or enterprise systems.
• Strong technical expertise with platforms such as Oracle, SAP BW, or similar enterprise applications.
• Excellent troubleshooting skills with the ability to resolve complex technical issues.
• Knowledge of regulatory compliance standards and internal audit processes.
• Demonstrated ability to develop and implement strategies for system improvement and user experience enhancement.
• Proficiency in using monitoring tools and analyzing system metrics.
• Experience with disaster recovery planning and implementation.
• Up-to-date with the latest trends and advancements in enterprise application support.
• Strong communication skills, capable of conveying technical information clearly to stakeholders.
• Proactive mindset with a focus on process improvement and team efficiency.
• Detail-oriented with excellent documentation and organizational skills.

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.