Job Description
Arc XP is a cloud-based digital experience platform that helps enterprise companies, retail brands and media and entertainment organizations create and distribute content and deliver powerful multichannel experiences. A division of The Washington Post, Arc XP has powered the digital transformation of customers across the globe, currently serving over 2,400 sites in more than 25 countries that reach nearly 2 billion unique visitors monthly.
As a Solutions Engineer, you will work with clients and partners to improve knowledge of the Arc platform and enable the client's non-Arc resourced developers to be successful during their implementation on Arc XP platform. You will partner with senior solutions engineers and with other Arc departments (including platform, product, and account management) to ensure customers and partners have the highest level of satisfaction during their pre-sales experience with Arc.
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This position requires fluency in German.
Motivational Fit
- You can navigate various solutions for best fit, even with ambiguous requirements
- You have an eye for when tone needs to be adjusted for different context
- You are organized, driven and eager to create solutions to customer problems with existing products
- You have an aptitude for simplifying and communicating complex ideas
- You have an appetite to continually learn, dive deep and ask questions about how products work
- You are patient and listen to a multitude of cultural styles and tones
- Provide product demonstrations and technical implementation consultation to prospects by answering questions, designing high-level solutions with help from a Senior Solution Engineer and advising on Arc's products and potential, focusing on feature customization, API best practices, tool configurations, and solution creation.
- Become an expert in the Arc products and the technical interfaces that clients use to build on the Arc XP Platform (e.g. PageBuilder, Composer, Photo Center, Video Center, IFX, Exchange) and other developer focused tools.
- Maintain full-stack software architecture knowledge that will enable solid solution design recommendations between Arc and the client's systems.
- Capture, write and maintain knowledge documents, that can be used to enhance the efficiency of a prospect's pre-sales experience.
A successful candidate should have:
- Fluent in Business German
- BA/BS in Computer Science or related technical field or equivalent practical experience.
- 2-3 years experience in full-stack software engineering/web development roles with a focus on front end.
- Desire to work in client-facing consulting roles, supporting technical and non-technical questions from clients or partners.
- Experience in at least one client side programming language; JavaScript (jQuery, Angular, Vue etc.), preferably within the React JavaScript framework.
- Experience working with Git, Docker, NPM, Postman or equivalent development tools.
- Desire to work on architecting scalable SaaS or Cloud-based applications.
- Exceptional written and oral communication skills.
- Exceptional critical thinking, judgment, time management, collaboration, teamwork, and problem-solving skills.
- Proven ability to use a consultative approach and persuasive communication with stakeholders.
- Willingness to travel occasionally for several days at a time and take occasional off-hours meetings with clients and partners.
- Desire to learn, be curious, dive deep, network and self-organize, even in ambiguous situations.
The innovation doesn't end in the Newsroom - dozens of teams power The Washington Post. We are now hiring the next innovator - how will you Impact Tomorrow?
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