Product Lead, Conversational AI

Join the future of news

We're on a mission to deliver riveting storytelling for all of America. At The Washington Post, you'll help reinvent news. Our work is driven by a deep investigative spirit and enhanced by innovation to bring audiences closer to the stories that matter most.

About Our Team

The Washington Post is powered by the passion and talent of our people. It takes all of us to reinvent news. Beyond our award-winning Newsroom and Opinions teams, we work across many departments, including Brand & Events, Communications, Customer Care, Engineering & Product, Finance, Human Resources, Legal, Marketing & Advertising, Print Operations, and Sales.

Why This Role Matters

The Washington Post is seeking a Product Lead for Conversational AI to shape the future of how audiences engage with news and information through emerging GenAI interfaces. In this role, you'll lead a small team of product managers and be responsible for setting the strategy, vision, and execution plan for our conversational and agentic AI experiences. This role reports to the Director of Product, Content Experience.

What Motivates You:

This is a high-impact leadership position at the intersection of journalism, artificial intelligence, and user experience. You'll guide product development while also coaching and developing your team, working closely with editorial, engineering, design, data science, and AI/ML partners to bring smart, trustworthy conversational experiences to life.

How You'll Support The Mission:

• Lead and develop a team of product managers, providing strategic direction, mentorship, and day-to-day support to ensure clarity, alignment, and impact.
• Own and evolve the product strategy and roadmap for conversational AI across platforms, aligning with company priorities around audience growth, personalization, and AI innovation.
• Guide the creation of AI-powered assistants, chat interfaces, and other natural language tools that help users engage with the news in more intuitive, meaningful ways.
• Collaborate closely with editorial and newsroom partners to ensure our experiences are journalistically sound, aligned with our standards, and contribute to audience trust.
• Partner with Data and AI/ML teams to inform and improve underlying models using product telemetry, editorial input, and real user feedback.
• Define and monitor success metrics, iterating based on both quantitative signals and qualitative insights.

Skills and Experience You Bring:

• 7+ years of consumer product management experience, including at least 1-2 years managing or mentoring other product managers.
• Proven Experience leading cross-functional product development in conversational agents or voice assistants.
• Understanding of Generative AI technical foundations (LLMs, prompt-engineering, RAG, fine tuning etc.)
• Strong product judgment and user-centric mindset, with a track record of delivering innovative, conversational experiences.
• Proven ability to set a compelling vision, rally stakeholders, and drive alignment across teams.
• Clear communicator who can represent product priorities across editorial, technical, and executive audiences.
• Bachelor's degree in computer science, business or a related field.

Preferred Qualifications

• Masters or other advanced degree in Business, AI/ML, Computer Science, or a related field
• Strong understanding of Generative AI technical foundations (LLMs, prompt-engineering, RAG, fine tuning etc.
• Clear communicator who can represent product priorities across editorial, technical, and executive audiences.

Collaboration makes us stronger. That's why our offices are designed with open layouts, modern technology, and easy access to transportation. With certain exceptions for newsgathering and business travel, we work on-site five days a week.

Compensation and Benefits

Wherever you are in your life or career, The Washington Post offers comprehensive and inclusive benefits for every step of your journey:

• Competitive medical, dental and vision coverage
• Company-paid pension and 401(k) match
• Three weeks of vacation and up to three weeks of paid sick leave
• Nine paid holidays and two personal days
• 20 weeks paid parental leave for any new parent
• Robust mental health resources
• Backup care and caregiver concierge services
• Gender affirming services
• Pet insurance
• Free Post digital subscription
• Leadership and career development programs

Benefits may vary based on the job, full-time or part-time schedule, location, and collectively bargained status.

The salary range for this position is:
$119,700 - $199,300 Annual

The actual salary within this range will depend on individual skills, experience, and qualifications as they relate to specific job requirements. This position may be eligible for a bonus or incentive program, and a member of the Talent Acquisition team will discuss bonus payment terms and conditions during the interview process.

Your story awaits. Apply today!

Learn more about The Post at careers.washingtonpost.com.

Client-provided location(s): New York, NY, Washington, DC

Job ID: washington-JR-90275509

Employment Type: FULL_TIME

Posted: 2025-08-26T20:10:57