Membership Coordinator, WP Intelligence

Join the future of news

We're on a mission to deliver riveting storytelling for all of America. At The Washington Post, you'll help reinvent news. Our work is driven by a deep investigative spirit and enhanced by innovation to bring audiences closer to the stories that matter most.

About Our Team

The Washington Post is powered by the passion and talent of our people. It takes all of us to reinvent news. Beyond our award-winning Newsroom and Opinions teams, we work across many departments, including Brand & Events, Communications, Customer Care, Engineering & Product, Finance, Human Resources, Legal, Marketing & Advertising, Print Operations, and Sales.

Why This Role Matters

The Washington Post is seeking an experienced membership coordinator to lead the customer relationship efforts for a new premium membership tier. This role is pivotal in building and launching a high-end product that caters to the needs of influential leaders and executives who want to be part of the Post's new thought leadership councils. The ideal candidate will have extensive experience in the B2B membership space, with a proven track record of managing relationships for top-tier executive audiences.

• You are committed to advancing The Washington Post's mission of becoming the world's leading news organization.
• You are passionate about utilizing data to inform and enhance digital marketing strategies that drive subscriber engagement and retention.
• You foster a team environment that values open communication, continuous learning, and innovative problem-solving.

• Client Relationship Management:
  • Member Engagement : Build and maintain strong relationships with C-suite executives and thought leaders, ensuring a seamless, white-glove experience tailored to their needs.
  • High-Touch Customer Service : Provide proactive, solutions-oriented support, anticipating member needs and delivering timely, personalized assistance across all touchpoints.
  • Exclusive Experience Management : Oversee member onboarding, renewals, and ongoing interactions, curating premium experiences that enhance engagement and retention.
  • Strategic Communication & Insights : Act as a trusted point of contact, delivering relevant insights, updates, and opportunities that add value to members' professional and business goals.

• Performance Tracking and Reporting:
  • Assist with system administration, membership engagement, and overall product success, providing regular reports to senior management.
  • Utilize data and insights to continuously refine and improve the membership offering and sales approach.

• Bachelor's degree in Business, Marketing, Communications, or a related field
• Minimum of 3 years of experience in B2B sales or product management, specifically targeting executive audiences.
• Proven track record of building and selling high-end products to c-suite executives, policy leaders, and thought leaders.
• Strong understanding of the media industry and the needs of executive-level clients.
• Exceptional communication, negotiation, and relationship-building skills.
• Strategic thinker with the ability to develop and execute innovative sales and marketing strategies.
• Experience in planning and managing high-profile events and producing thought leadership content.
• Ability to work as part of a collaborative team in a fast-paced environment.

• Competitive medical, dental and vision coverage
• Company-paid pension and 401(k) match
• Three weeks of vacation and up to three weeks of paid sick leave
• Nine paid holidays and two personal days
• 20 weeks paid parental leave for any new parent
• Robust mental health resources
• Backup care and caregiver concierge services
• Gender affirming services
• Pet insurance
• Free Post digital subscription
• Leadership and career development programs