AR Collections Supervisor

Job Description

Responsibilities include :

• Supervise Credit, Collections and Receivables teams for the purpose of ensuring work assignments are complete and within department objectives.
• Partner with internal customers to educate and enforce accounts receivable procedures, policies, along with internal audit controls.
• Maintain confidentiality of company and consumer data in both external and internal business dealings.
• Audit the AR Daily Deposit and payment posting reconciliation Cash Control report.
• Maintain company cash controls throughout all processes.
• Supervise payment identification and posting process to ensure timely allocation of payments and adjustments by the close of each billing cycle.
• Audit and manage the Petty Cash balance and disbursements through cash advance process.
• Conducting weekly and monthly aging reviews with collections team.
• Monitoring both teams to ensure drop boxes requests are completed daily.
• Monitoring the phone gate to always ensure proper staffing and phone coverage.
• Monitoring daily credit queues to ensure all ads failing credit have been addressed.
• Training and coaching new and existing collection and AR reps.
• Lead the Unit in analyzing the potential for continuous process improvement.
• Coordinating with client solutions and sales teams to ensure payment within terms.
• Overseeing account credit analysis with new and existing accounts to manage risk.
• Building and maintaining strong relationships with our partners internally and externally
• Meeting the company's goals of strong financial performance and excellent customer service, according to monthly and annually set objectives and measurements.
• Helping the collectors to facilitate quick resolution of disputes.
• Achieving monthly collection goals via effective collection calls, consistent coverage of entire assignment, and adherence to department policies and procedures.
• Monitoring delinquent advertising accounts and ensuring the team initiates referral process.
• Auditing documents and requests prepared by team for referral, refunds, or transfers.
• Other duties as assigned.

• Leadership across multiple teams with connected functionality.
• Commitment to excellence and accuracy, and excellent customer service.
• Ability to deal with internal and external customers in a professional manner.
• Excellent negotiating skills with a sensitivity to public relations.
• Excellent oral and written communication skills, particularly regarding follow-up on unresolved issues.
• Ability to handle multiple demands calmly and effectively, while maintaining attention to detail and follow through.
• Ability to work in a team setting, including the ability to raise issues effectively.
• Ability to meet deadlines in a fast-paced work setting.
• History of taking personal responsibility to make sure the job is accurate, timely and complete.
• Knowledge of accounting principles to provide billing explanations to customers.
• Strong Excel skills required.
• Oracle, and SAP experience a plus.
• 5-7 years of relevant experience or combination of education (bachelor's degree preferred) and

• Competitive medical, dental and vision coverage
• Company-paid pension and 401(k) match
• Three weeks of vacation and up to three weeks of paid sick leave
• Nine paid holidays and two personal days
• 20 weeks paid parental leave for any new parent
• Robust mental health resources
• Backup care and caregiver concierge services
• Gender affirming services
• Pet insurance
• Free Post digital subscription
• Leadership and career development programs