The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers -- and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.
So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk!
What we do:
We are in search of individuals who can showcase their capacity to operate with flexibility and demonstrate a keen awareness of our team's mission. Collaborating closely with key stakeholders, a successful candidate will be instrumental in crafting and implementing enterprise business solutions for our users leveraging the ServiceNow platform. Serving as a technical expert, they will lead the configuration, development, support, and maintenance of an extensive, customized suite of ServiceNow applications.
Want more jobs like this?
Get Software Engineering jobs in New York, NY delivered to your inbox every week.
Utilizing both the ServiceNow platform and their own proficiency, the candidate will play a pivotal role in the implementation of enterprise business solutions tailored to our users' needs. As a valued member of a cross-functional team, responsibilities encompass not only enhancing the ServiceNow platform but also spearheading the introduction of new products and the creation of bespoke ServiceNow solutions. The ideal candidate will provide strategic and tactical support to users, manage multiple projects concurrently, and seamlessly adapt to evolving priorities. If you possess the skills and expertise to excel in this dynamic position, we invite you to apply and become an integral part of our forward-thinking team
What you'll do:
- Work with internal stakeholders, ServiceNow, and vendor partners to guide initial implementation of ServiceNow
- Provide comprehensive production support encompassing Tier 2 helpdesk support workflows, report administration, system maintenance activities, and various types of documentation including technical, training, and metadata.
- Provides IT infrastructure expertise, business process revision, web content management, backup and recovery procedures, issue identification and resolution, system optimization, capacity planning, adherence to security protocols, and maintaining standard operating procedures.
- Collaborate with internal development teams to assist with the creation of custom ServiceNow integrations and applications
- Perform continuous system and software monitoring to ensure uninterrupted operations and collaborate with Service Desk and maintenance teams for issue resolution and operational metric analysis.
- Ensure that we are always making use of the latest features and are on the cutting edge of ServiceNow's roadmap
- Optimize stability and usability of ServiceNow through regular configuration review and optimization as well as application of latest upgrades/updates
- Collaborate with team members to design appropriate workflows to address business needs or solutions to address technical issues
- Load, manipulate, and maintain data between ServiceNow and other systems as necessary
- Generate operational reports and KPI analysis
- Maintain production system reliability through utilization of change management process.
- Monitor health, usage, and overall compliance of the application
Who you are:
- BS/BA in a related field (Computer Science, Software Engineering, or Business Management preferred)
- 5+ years of hands-on experience as ServiceNow Administrator
- ServiceNow Certified System Administrator
- Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support.
- Experience with HRSD module of ServiceNow
- Experience with development of custom ServiceNow applications (App Engine)
#LI-TP1
The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
NY, CO, CA, and WA residents only: In accordance with NY, CO, CA, and WA law, the range provided is The Trade Desk's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location. All employees may be eligible to become The Trade Desk shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance. The Trade Desk also offers other compensation depending on the role such as sales-based incentives and commissions. Plus, expected benefits for this role include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401k plan and company match, short and long-term disability coverage, basic life insurance, well-being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year. Employees can also purchase The Trade Desk stock at a discount through The Trade Desk's Employee Stock Purchase Plan.
The Trade Desk also offers a competitive benefits package. Click here to learn more.
Note: Interns are not eligible for variable incentive awards such as stock-based compensation, retirement plan, vacation, tuition reimbursement or parental leave
At the Trade Desk, Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is$76,900-$141,000 USD