Senior Manager, UX Writing & Content Strategy

As a member of UX leadership, you'll partner closely with UX Design and Research leads, as well as leadership across product management, marketing, engineering, and client services to understand customer and business needs, and define and execute content strategies that enhance user engagement, comprehension, and drive behavior change.

What you'll do:

• Lead a growing team of UX Writers and Content Strategists who produce content for a full spectrum of customer and partner audiences.
• Internalize the business vision as a fundamental part of your perspective and use it to develop and carry out the overall vision for external-facing product content at The Trade Desk.
• Articulate product content strategy across the company and execute the plans to make that vision a reality. Advocate for the writing team.
• As a people manager and team builder, recognize, retain, and grow talent. Design team structure and skillsets for a growing organization.
• Evolve the team's processes, tools, and operations to address business needs.
• Ensure our content meets the needs of our users and partners, optimizing content and structure for each audience (using feedback to inform our strategy and content development).
• Review and provide constructive feedback on content, designs, workflows, and other key artifacts.
• Facilitate partnerships across The Trade Desk to enhance our written content with high-quality multimedia work, when needed.
• Ensure that content work is effectively focused, prioritized, and delivered when it's needed to support business goals.
• Refine and scale processes for global growth, including localization.

Who you are/Qualifications

• 10+ years of experience in content design or UX writing, technical writing, and content strategy
• 5+ years of experience as a people leader of both ICs and managers for UX writing teams
• A cross-functional collaborator, strong communicator and listener
• A strong advocate, voicing the needs of users as well as your team

• Eager to thrive in a fast-paced and quickly-evolving environment
• Steeped in content design and technical writing best practices
• Committed to exceptional output, setting standards of excellence
• Bachelor's degree in English, Technical Writing, Communications, Journalism, Marketing, or a related technical field such as Computer Science or Design
• Familiar with Figma, CMS systems and single-sourcing, content authoring tools and concepts, XML and HTML basics
• Added bonus: Ad tech experience and familiarity with programmatic advertising

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

[LA JOBS ONLY]The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652.

[SF JOBS ONLY]Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

NY, CO, CA, and WA residents only: In accordance with NY, CO, CA, and WA law, the range provided is The Trade Desk's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location. All employees may be eligible to become The Trade Desk shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance. The Trade Desk also offers other compensation depending on the role such as sales-based incentives and commissions. Plus, expected benefits for this role include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401k plan and company match, short and long-term disability coverage, basic life insurance, well-being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year. Employees can also purchase The Trade Desk stock at a discount through The Trade Desk's Employee Stock Purchase Plan.

The Trade Desk also offers a competitive benefits package. Click here to learn more.

Note: Interns are not eligible for variable incentive awards such as stock-based compensation, retirement plan, vacation, tuition reimbursement or parental leave
At the Trade Desk, Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is$149,900-$274,900 USD