Discovery is at the core of everything we do - whether it's a great value, incredible style, or building long-lasting partnerships with people around the world. That's what makes TJX different. You can find it all across our brands: TJ Maxx, Marshalls, HomeGoods, Sierra, and Homesense. Every one of our brands has one thing in common: environments that are always changing. That's just how we like it. Every day is an opportunity to discover something new about our business, our partnerships, and even about yourself. Come discover what different can mean for you.
The Opportunity: Contribute To The Growth Of Your Career.
The Manager of Web Store Operations is responsible for driving revenue & conversion on the transactional site (mobile & desktop) experience for Sierra.com. Leads team in owning merchandise presentation, optimization & on-site technology to deliver strategies to drive an optimal off-price customer experience.
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The candidate needs to have a deep understanding of ecommerce and business KPIs, with the ability to tie digital experiences to business objectives. The ideal candidate will be passionate about delivering strategy and highly articulate when it comes to communicating with cross functional partners. In addition, they will have extensive knowledge of ecommerce tools, including search, merchandising, content, and publishing.
Responsibilities include:
- Uncover and drive business opportunities to inform analyses, testing and customer-centric optimization strategies to drive profitable sales
- Ensures delivery of Merchandise Presentation strategy that reflects merchandise assortment, off-price strategy as well as close partnerships with the Merchant & Planning leadership that ultimately drive engagement and conversion on site
- Owns on -site technology performance including Search, Recommendations, Multivariate testing - partners with 3rd party vendors to drive revenue through increased usage
- Responsible for the continual improvement of the consumer journey of Sierra.com, using off-price strategy, data & analytics, digital customer-satisfaction metrics and customer behavior data
- Communicates and establishes relationships across several areas of the business to develop robust strategies and articulate business insights. Includes: Marketing, Merchandising, Finance, IT, Fulfillment, Photo Studio, Global Communications, Store Operations
- Demonstrates a clear and constant understanding of the competitive landscape - uses this to propose new strategies, standard methodologies, opportunities or technology innovations
- Develops and leads team for future growth within the department and organization - sets standard for driving continuous improvement.
- Coaches staff on performance and professional development. Motivates and mentors staff to achieve efficiency and productivity. Conducts performance appraisals, interviews and documentation as needed.
Who We Are Looking For: You.
- 7+ years' experience in Marketing, eCommerce, Operations, Finance, or other related field
- Experience with successful team leadership and development
- Excellent analytical skills with an ability to think strategically
- Strong organizational, planning and project management skills
- Deep understanding of ecommerce & business KPIs
- Experience with content/product management systems
- Strong analytical and critical thinking experience
- Excellent interpersonal and communication skills and ability to work effectively with all organizational levels
- Experience working with cross-functional teams and influencing outcomes
- Ability to prioritize multiple projects simultaneously and demonstrate flexibility in dealing with changing priorities
We care about our culture, but we also prioritize your needs!
- Competitive Pay
- Hybrid Work Environment
- Weekly paychecks
- Paid time away
- Programs to support environment and corporate responsibility
- TAAP - TJX Associate Assistance Programs
- Associate Discount
- Career Development Opportunity
- Be a part of an inclusive team
Benefit programs and eligibility terms vary across our global locations. We encourage you to apply to learn more about how our benefits can make a difference for you.
This position has a starting salary range of $111,300 to $144,800 per year.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
This position is eligible for an annual incentive as well as long-term incentives.
Discover Different at TJX means opportunity, teamwork, and career growth. That's why working here is so much more than a job. When you're a part of our TJX family, you have the full support of a diverse, close-knit group of people that work together to deliver the best value and style in the business. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different.
We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Posting Notes: 770 Cochituate Rd Framingham MA 01701