The Customer Service Associate (Tactical Uniform) is a uniformed CSA who focuses exclusively on providing excellent customer engagement at the front of the store. The CSA (Tactical Uniform) uses a Company-issued Body Worn Camera to record specific events involving critical incidents for legal, safety, and training purposes.
Opportunity: Contribute To The Growth Of Your Career
Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention. Understands operational procedures and deters acts of dishonesty within established customer service guidelines.
o Maintains a proper and professional stance in the designated area at the front of the store.
o Wears the Company-issued CSA Tactical Uniform consisting of a tactical vest and black shirt.
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o The CSA provides their own black pants and black shoes.
o Makes verbal contact with any customers within 10 feet of them within 10 seconds using a welcoming tone of voice.
o Directs customers to areas of the store they may ask about.
o Notifies an Associate and/or Manager via a Company-issued radio when a customer has a question or concern.
o Properly responds to Merchandise Protection Pedestal Activation.
o Adheres to proper use of the Body Worn Camera as outlined in policy and procedure.
o Documents required incidents in case management.
Who We Are Looking For: You!
- Excellent communication skills and good judgment
- Ability to respond appropriately to changes in direction or unexpected situations
- Standout colleague, working effectively with peers and supervisors to accomplish tasks
- Able to work a flexible schedule to support business needs
- 0-2 years retail or security experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
This position has a starting pay range of $16.00 to $17.00 per hour.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Posting Notes: Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
The pay range within this store is $15.50 to $19.15 per hour.
The Customer Service Associate (Tactical Uniform) is a uniformed CSA who focuses exclusively on providing excellent customer engagement at the front of the store. The CSA (Tactical Uniform) uses a Company-issued Body Worn Camera to record specific events involving critical incidents for legal, safety, and training purposes.