Loss Prevention Associate

TJX Australia

At TJX Australia, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our Processing Centers, Corporate Offices, or our TK Maxx Retail Stores, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

KEY ACCOUNTABILITY

This role will report to the Loss Prevention Manager and is responsible for maintaining the security of the stores within their district. Based at the Tk Maxx Chullora store, this role will perform their duties at other NSW stores as required. The main objectives of the Loss Prevention Associate are to act as a visual deterrent to criminal activity, respond to incidents, promote compliance, and support the Loss Prevention strategy.

• Deter theft and fraud by completing high profiling activities and offering customer service
• Ensure all physical security systems are operational and functioning correctly (CCTV, alarms, monitors, tethers, security tags, detachers, locks, safes, punch code locks and keys)
• Manage customer access to tethered items and products in cabinets
• Manage the alarm codes for the store
• Respond to EAS gate activations
• Respond to incidents and gather preliminary evidence (Incident details, CCTV, property details etc)
• Refer serious incidents to the Loss Prevention Manager
• Identify and rectify any non-compliance with the merchandise protections guide
• Review EAS to CCTV reporting and notify the Loss Prevention Manager of known thefts
• Conduct random SOH checks to test inventory accuracy
• Conduct random bag checks on customers and Associates
• Conduct random locker checks
• Conduct random delivery checks to test inventory accuracy
• Conduct Loss Prevention Awareness training
• Build strong working relationships with internal and external stakeholders
• Promote compliance with all policies and procedures
• Support stores with the cash collection and change process
• Work with Store Management to administer the UDA process

• A current Security Industry Employee Licence
• A current driver's license and access to a motor vehicle
• At least 3 years Loss Prevention experience
• Flexible with local travel and working hours
• Strong and effective conflict resolution skills
• Ability to influence others and build relationships
• Results driven