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The TJX Companies, Inc.

IT Support Engineer

Burntwood, United Kingdom

Discovery is at the centre of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores. We are part of the TJX Family which includes TK Maxx, and Homesense in Europe and the UK and across the rest of the world you will find us as TJ Maxx, Marshalls, HomeGoods, Sierra and Winners.With variety comes plenty of surprises-our environment is ever-changing, and that's just how we like it. Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. Are you ready to Discover Different?

IT Support Engineer

What you'll do

The Infrastructure and Operations (I&O) organization embodies the hub of lifecycle engineering at TJX, delivering, maintaining, and optimizing our technology portfolio at cloud scale. We are a service-oriented team aimed at providing extraordinary experiences to thousands of TJX associates, business partners, and application delivery teams across the portfolio.

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As an IT Support Engineer

  • You will be responsible for the implementation and support of Supply Chain technology used throughout our Walsall Processing Center.
  • You will be working within the Global IT Function, within I&O Service Delivery tower.
  • As this is a varied role, you will be providing onsite technical incident support for medium complexity technology, technology engineering, administration, and maintenance activities.
  • You will collaborate closely within the global IT and MIM teams to escalate critical incidents on site.
  • You will partner with internal customers, Global IT teams and 3rd party vendors on basic to medium complexity technology support/solutions.
  • You will participate in IT Supply Chain Agile project planning sessions and own project related activities within your area.
  • You will facilitate and communicate IT initiatives to internal business customers and ensure IT service quality standards are met.
  • Act as a point of escalation for business customers and be able to translate between technical and non-technical audiences.

What you'll need

We seek creative, customer-focused individuals with technical expertise, ability to set priorities and a mindset for continuous improvement.

A strong candidate would possess:

  • Technical experience within a Supply Chain environment and have exposure to WMS systems, RF HHT's / mobile technology, printing, and barcode technology.
  • Exposure in supporting the following technology:
    • Desktop/thin client support
    • Physical server support,
    • Good knowledge of Active Directory/SCCM/RDC
    • VOIP Telephony
    • Network technology
    • Server room racking and data cabling standards
    • Asset management / lifecycle
    • Diagnostics and trouble shooting IT related issues.
  • Experience of IT Service Operations (ITIL) including incident, problem and change management.
  • Exposure to a fast paced operational / supply chain environment.

Nice to Have:

  • Service Now Experience and Agile methodology awareness would be preferable

Working Hours

This role operates on a 2-week rotating shift pattern 7:00 - 15:00 & 14:00 - 22:00 Monday - Friday.

The associate will be required to be part of the team on-call rota providing support for business critical incidents only.


This role is based in one location however we may require travel to other TJX facilities on an occasional basis for ad hoc support, team meetings etc

Come and Discover Different at TJX. From opportunity and teamwork to growth, we think you'll find that it's so much more than a job. When you're a part of our global TJX family, you have the full support of a diverse, close-knit group of people dedicated to finding the greatest deals and fantastic style. Best of all? They have a lot of fun doing it.

We care about our culture, but we also prioritise the important things like competitive salaries, solid benefits and plenty of room to grow in your role. It's our way of empowering you to make your career here.

We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation

Client-provided location(s): Walsall, UK
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • HSA With Employer Contribution
    • On-Site Gym
    • Pet Insurance
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Adoption Assistance Program
    • Family Support Resources
    • On-site/Nearby Childcare
  • Work Flexibility

    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Summer Fridays
  • Financial and Retirement

    • 401(K) With Company Matching
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Leadership Training Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program