Discovery is at the core of everything we do - whether it's a great value, incredible style, or building long-lasting partnerships with people around the world. That's what makes TJX different. You can find it all across our brands: TJ Maxx, Marshalls, HomeGoods, Sierra, and Homesense. Every one of our brands has one thing in common: environments that are always changing. That's just how we like it. Every day is an opportunity to discover something new about our business, our partnerships, and even about yourself. Come discover what different can mean for you.
Posting Notes: 300 Value Way Marlborough MA 01752
Energy Management Manager
The Opportunity: Contribute To The Growth Of Your Career.
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In this role you will manage all activities within the Energy Management Department. Overseeing all HVAC equipment repair and maintenance processes and program standards for 3,600 TJX US locations as well as the Administration team who handles the day-to-day work order activities. Provides support and leadership development in alignment with TJX values and culture. Ensures customer service to all TJX store locations, manages resolution of complex and costly repairs, execution of inspection and maintenance contracts, and monthly financial reporting while taking into consideration the impact on associates and customer experience.
Responsibilities:
- Promotes TJX Culture
- Supports Leadership / talent development
- People management includes hiring, performance reviews, ensuring team is being coached and supported for their specific career goals
- Directs daily activities regarding the resolution of service issues
- Provides training and functional guidance on department and company procedures
- Analyzes productivity, customer service performance, and adherence to departmental procedures
- Resolves escalated issues or persistent problems
- Runs proactive reports to help resolve reoccurring issues
- Manages the performance of all HVAC vendors
- Reviews vendor daily Service Channel updates to ensure timely and accurate reporting
- Establish and maintain scalable processes that ensure optimal customer service performance
- Build relationships with operational partners across the business
- Promotes collaboration within team & cross-functionally and actively finds opportunities for improvements
- Excellent analytical and quantitative skills, including high level of attention to detail and ability to drive & lead change
- Manages the financial and strategic initiative of department budgets. Monthly financial reporting including accruals and capital forecasting
- Approves invoices in Oracle and ServiceChannel for Facilities- $50k approval level
- Annual Sarbanes Oxley testing with Auditors
- Weekend/off-hour Emergency Support as needed
Who We Are Looking For: You.
- Bachelor's Degree preferred or equivalent management experience
- 5-8 years of Corporate Supervisory/Management experience preferred
- Service Call center experience preferred
- HVAC Service Department/Office experience preferred
- Strong Management skills
- Customer service oriented
- HVAC experience a plus
- Experience with Service Channel a plus
- Proven proficiency with Microsoft Office applications, including advanced Excel
- Agile mindset, ability to multitask in a fast paced environment
- Strong listening, follow up and organizational skills
- Excellent verbal and written communication skills
- Prior experience leading others in a dynamic, fast paced environment a plus
- Ability to work with ambiguity, removing obstacles and maintaining focus in complicated situations to deliver results for self and team
- Proven track record prioritizing tasks and delivering results while handling multiple priorities in a constantly evolving environment
We care about our culture, but we also prioritize your needs!
Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.
This position has a starting salary range of $90,200 to $115,200 per year.
This position is eligible for an annual incentive.
Actual starting pay is determined by a number of factors including relevant skills, qualifications and experience
Discover Different at TJX means opportunity, teamwork, and career growth. That's why working here is so much more than a job. When you're a part of our TJX family, you have the full support of a diverse, close-knit group of people that work together to deliver the best value and style in the business. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different.
We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Posting Notes: 300 Value Way Marlborough MA 01752