70181-LP Customer Service Associate

The hiring range within this store is $15.74 to $16.40 per hour. The full range of the position is $15.74 to $21.10 per hour.

Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Store Hourly Associates:

Benefits: Benefits offered to all Associates include: paid sick time; Associate discount; bereavement leave; Employee Assistance Program (EAP); smoking cessation support; child care discounts; pet insurance; credit union; cell phone discounts; legal insurance plan; and referral bonuses. In addition, Associates who meet certain service or hours requirements are eligible for the following benefits: 6 paid holidays; 1 week vacation time; 1 personal day; paid parental leave; 401(k); medical insurance; dental insurance; vision insurance; health savings account; health care flexible spending account; life insurance; short- and long-term disability coverage; AD&D; group auto/home/renters insurance discounts; scholarship program; and adoption assistance.

• Job Description:
  • The Customer Service Associate (Tactical Uniform) is a uniformed CSA who focuses exclusively on providing excellent customer engagement at the front of the store. The CSA (Tactical Uniform) uses a Company-issued Body Worn Camera to record specific events involving critical incidents for legal, safety, and training purposes.
• Roles and Responsibilities of CSA (Tactical Uniform):
  • Maintains a proper and professional stance in the designated area at the front of the store.
  • Wears the Company-issued CSA Tactical Uniform consisting of a tactical vest and black shirt.
  • The CSA provides their own black pants and black shoes.
  • Makes verbal contact with any customers within 10 feet of them within 10 seconds using a welcoming tone of voice.
  • Directs customers to areas of the store they may ask about.
  • Notifies an Associate and/or Manager via a Company-issued radio when a customer has a question or concern.
  • Properly responds to Merchandise Protection Pedestal Activation.
  • Adheres to proper use of the Body Worn Camera as outlined in policy and procedure.
  • Documents required incidents in case management.

• Excellent communication skills and good judgment
• Ability to respond appropriately to changes in direction or unexpected situations
• Standout colleague, working effectively with peers and supervisors to accomplish tasks
• Able to work a flexible schedule to support business needs
• 0-2 years retail or security experience

• Competitive Compensation
• Weekly Paychecks
• Associate Discount
• Career development opportunities
• TAAP - TJX Associate Assistance Programs
• Be a part of an inclusive team
• Flexible work schedules

• Provides timely, courteous and knowledgeable service to customers
• Engages customers, providing support and creating a positive shopping environment
• Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence
• Observes accurate checkout procedures for customers and Associates
• Communicates shrink-related concerns to Store Management and Loss Prevention
• Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.
• Coordinates and completes shrink-related activities in partnership with Store Management
• Supports and participates in store shrink reduction goals and programs
• Promotes a culture of honesty and integrity; maintains confidentiality
• Encourages Associate use of shrink reduction resources
• Promotes safety awareness and supports maintenance of a safe environment
• Follows through on commitments; accomplishes goals with minimum supervision
• Adheres to all labor laws, policies, and procedures
• Performs other duties as assigned

• Excellent communication skills and good judgment
• Ability to respond appropriately to changes in direction or unexpected situations
• Standout colleague, working effectively with peers and supervisors to accomplish tasks
• Able to work a flexible schedule to support business needs
• 0-2 years retail or security experience

• Job Description:
  • The Customer Service Associate (Tactical Uniform) is a uniformed CSA who focuses exclusively on providing excellent customer engagement at the front of the store. The CSA (Tactical Uniform) uses a Company-issued Body Worn Camera to record specific events involving critical incidents for legal, safety, and training purposes.
• Roles and Responsibilities of CSA (Tactical Uniform):
  • Maintains a proper and professional stance in the designated area at the front of the store.
  • Wears the Company-issued CSA Tactical Uniform consisting of a tactical vest and black shirt.
  • The CSA provides their own black pants and black shoes.
  • Makes verbal contact with any customers within 10 feet of them within 10 seconds using a welcoming tone of voice.
  • Directs customers to areas of the store they may ask about.
  • Notifies an Associate and/or Manager via a Company-issued radio when a customer has a question or concern.
  • Properly responds to Merchandise Protection Pedestal Activation.
  • Adheres to proper use of the Body Worn Camera as outlined in policy and procedure.
  • Documents required incidents in case management.

• Excellent communication skills and good judgment
• Ability to respond appropriately to changes in direction or unexpected situations
• Standout colleague, working effectively with peers and supervisors to accomplish tasks
• Able to work a flexible schedule to support business needs
• 0-2 years retail or security experience

• Competitive Compensation
• Weekly Paychecks
• Associate Discount
• Career development opportunities
• TAAP - TJX Associate Assistance Programs
• Be a part of an inclusive team
• Flexible work schedules