60011-Loss Prevention Training Specialist

JOB SUMMARY

Oversees and leads the initial and continued technical and tactical training of theft resolution

and shrink reduction skills for all assigned TJX U.S. Loss Prevention Associates. Works in

partnership with Loss Prevention Managers across multiple disciplines and Loss Prevention

Training to assess and improve Loss Prevention Associates to meet and/or exceed theft

resolution goals and minimize liability exposures. Ensures the safety of Loss Prevention

Associates, store Associates and customers, and the protection of the Company brand through

the administration of training. Exhibits and models sound judgment in their decision-making.

Adheres to Company policies and maintains and supports Company culture and values.

Duties and Responsibilities

Major Areas of Responsibilities

Training & Skill Development

• Delivers modular training and upskilling, including LP Policies & Procedures, for

new/existing TJX U.S. Loss Prevention Associates across multiple disciplines.

• Coordinates the logistics for scheduling training, including the onboarding calendar, prework

review, shipping materials, etc. for new/existing TJX U.S. Loss Prevention Associates

across multiple disciplines.

• Provides feedback and coaching to TJX U.S. LP Associates. Partners with the Loss

Prevention Managers to consistently provide feedback on their assessment of the

new/existing LP Associates (e.g., Internal/external theft resolution skills, report writing, Case

Management usage).

• Supports the Loss Prevention Managers during certification of new Loss Prevention

Associates.

• Assesses and evaluates technical skills for Loss Prevention Associates and identifies the

appropriate resources to support their development.

• Maintains Status of Training reports to track each trainee's progress during the onboarding

process.

Internal & External Theft Resolution

• Ensures impact of theft resolution by properly training LP Detectives to observe, apprehend

and/or deter acts of dishonesty from external sources.

• Ensures impact of theft resolution by properly training National Task Force Investigators to

initiate, investigate and document complex organized retail theft/fraud cases.

• Ensures impact of theft resolution by effectively training the LP Associates (Centralized

Internal Investigations, LP Detectives, LP Specialist (Supply Chain), Customer Service

Associates) to initiate, investigate, and close dishonest Associate cases by identifying

internal theft alert signals and methods, creating action plans, conducting surveillances, etc.

• Effectively trains LP Specialists/LP Lead on protecting the Company's assets as it moves

through the Supply Chain.

• Effectively trains LP Associates on implementing shrink and safety awareness programs and

identifying resources to initiate and substantiate cases.

• Focuses additional training and core role skill development for underperforming LP

Associates through recommending/demonstrating strategies and core role solutions to

improve theft resolution results.

Partnership and Development

• Ongoing partnership and communication with Business Partners at multiple levels and

disciplines.

• Is a Subject Matter Expert across multiple disciplines. This requires the LPTSs to be

upskilled in the uniqueness of each TJX U.S. brand, the National Task Force, Centralized

Internal Investigations and Distribution Center LP.

Specify the number of associates receiving day-to-day guidance/direction.

Providing Direction/Guidance: 0

List the most frequent INTERNAL and EXTERNAL contacts and the typical purpose of the contact.

Indicate the position or title of the internal contact(s), or the name or type of organization for

external contact(s). For the purpose of the contact, please indicate if the nature of that contact is

to deliver information, gather information, exchange information, coordinate activities and/or

direct activities.

Internal Contacts Purpose of Contact

District Loss Prevention Managers

National Task Force

Loss Prevention Investigators DC/Service

Center Loss Prevention

LP Trainers

Home Office Analysts

District Managers

Store Management

External Contacts Purpose of Contact

Customers

Law Enforcement

Court Officials

Attorneys

Vendors

Minimum formal education, if any, required to perform this job e.g., Bachelor's Degree in

Accounting, Law Degree).

High School Diploma or equivalent work experience

Minimum job skills required to perform this job (for example: programming languages, strong

interpersonal skills, computer software packages).

Excellent communication (verbal and written)

Sound judgement/decision making

Strong problem-solving skills and influencing adherence to policies and procedures

Capacity to lead groups of 3-10 participants through training activities

Ability to take initiative and perform well independently

Good organizational skills and time management

Ability to train Associates regarding loss prevention techniques across multiple disciplines

Experience in Microsoft Office Suite

Minimum experience required to perform this job.

Experience as a Loss Prevention Detective, ORC/Internal Investigations, Supply Chain LP, etc.

with 6-12 months experience in a related role.

List specific jobs which could prepare an individual for this job.

Loss Prevention Detective

Loss Prevention Lead/Specialist

Loss Prevention Supply Chain Lead/Specialist

Loss Prevention Investigator

Loss Prevention Supervisor

At TJ Maxx there's so much potential to discover something new. A new day means new merchandise, and a fresh chance to reinvent retail. Discover Different means that we want you to bring your whole self and your sense of style to work with you every day - just as Associates do throughout the entire TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense.

Discover Different also means we embrace each other's differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: TJ Maxx Store 0063 || 180 Pearl St || Braintree || MA || 02184