Job Description
Job Description
Key responsibilities include, but are not exclusively:
Provide outstanding support in the form of technical assistance (remote/onsite) to the regional service teams in your area of product specialization - Scanning Electron Microscopy (SEM) and Small/Large Dual Beam (SDB/LDB).
Partner with the central Global Technical Service (GTS) team and multi-functional departments to bring in the service related requirements and to sustain support through the life of the system.
Provide mentorship and feedback on service tools, repair and installation work instructions
Provide feedback on spares parts and associated work instructions and diagnostic and test procedures required for support of systems.
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Provide feedback to product quality teams, analyse and initiate improvement projects on systems and subsystems as the need arises.
Gives primarily input or develops sophisticated problem solving documentation. Validates service documentation and software.
Nurture and develop positive working relationships with Field Service Engineers (FSE), Applications, other Global Technical Support (GTS) groups, Development and Operations
Working in compliance with legislation and IMS
Requirements:
Typically requires university degree in Electronics, Mechanics, or related subject area or comparable training (military or technical school).
Typically requires 5-10 years' experience with service and/or manufacturing in high-tech industry or laboratory.
Electron microscopy knowledge (SEM/SDB/LDB) is a huge advantage
Experience with analytical equipment (electronics, software, physics, mechanics) such as Wafer Steppers, Medical Equipment (e.g. MRI-scan) is welcomed.
All-round technical knowledge and practical skills in multidisciplinary trouble shooting
Proven track record as a self-starter who is also highly productive when not supervised
Preferably experience as a customer or field service engineer with Scanning Electron Microscope (SEM).
Works with demanding customers and understands the importance of customer relations and intimacy.
Domestic and International Travel (30% of working time following initial training period).
Proficient in English (verbal and in writing).
Proficiencies:
- Customer Focus
- Communication
- Logical thinking
- Sophisticated Problem solving
- Planning / Prioritizing & Goal setting
- Decisiveness
- Tolerance of Ambiguity
- Teamwork
- Energizing others
- Flexibility
- Decision making and Problem Solving
- Relationship building
- Influence & Persuasion
- Self driving
- Get results