Job Description
Technical Service Engineer
Location: Madrid, Spain
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer!
How will you make an impact?
As a Technical Service Engineer at Thermo Fisher Scientific, you will play a crucial role in assisting our customers in solving their technical issues. You will be at the forefront of providing support and ensuring that our customers have the best experience possible. You'll be empowered to realize your full potential as part of a fast-growing, global organization that values your passion and outstanding contributions
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What will you do?
- First-line contact with customers to troubleshoot runs, instrument hardware, software and computer-related problems over the phone and emails focusing on Genetic System platforms such as NGS and CE.
- Triage function between Technical Service and Application Support by qualifying requests and addressing customer's needs in resolving their inquiries.
- Contributes to achieving specific Global Service & Support (GSS) related targets.
- Works closely with Support and Field Service Engineers to prioritize activities.
- Delivers professional Support and Service activities to provide optimum support to our customers
- Provides responsive telephone support and generally works to ensure customer success in the use of Instrumentation.
- Ensures response times are met when contacting customers in line with contractual agreement.
How will you get here?
- A master's degree in life science, engineering or related field.
- Proficiency in both verbal and written communication in English, as well as good command of French (additional language skills such as German, Spanish or Italian is a plus)
- Problem solving skills and experience.
- Practical experience in NGS.
- Knowledge in basic techniques related to Molecular Biology products with related instruments and applications background.
Skills and Abilities:
In addition to the qualifications mentioned above, the following skills and abilities are required:
- Effective communication skills, both orally and in writing, with customers and colleagues.
- Ability to prioritize tasks and manage time effectively.
- Strong problem-solving abilities.
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, tackle complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.