Technical Application Specialist

Job Description

When you join us at Thermo Fisher Scientific, you'll join a driven team that shares your passion for exploration and discovery. With revenues of more than $44 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make meaningful contributions to the world.

Job Title: Field Applications Specialist, Clinical Diagnostics

Reports to: Supervisor, Applications Support

Location: Brisbane

Benefits include competitive salary, car allowance and incentive program.

ThermoFisher has a flexible work policy and a range of corporate social responsibility programs.

Our growing team of 1200+ employees work together to deliver world-class science products and solutions to a wide range of key markets. With commercial, manufacturing and distribution sites scattered across Australia and New Zealand, including Melbourne, Brisbane, Sydney, Auckland, Adelaide, Newcastle, and Perth, our scope covers life sciences; specialty diagnostics; food, dairy & beverage; environmental & industrial; healthcare and analytical instruments including commercial, customer service, technical service, supply chain, finance and operations.

• Provide technical support for clinical diagnostics product lines and services by answering customer technical inquiries received via face to face visit, telephone, email or web chat.
• Products to be supported include a range of automated biochemistry analysers and associated Clinical, Veterinary and Toxicology assays; Point of Care testing devices; Microbiology instrumentation; Quality Control material and affiliated software.
• Initial installation and training of new systems at customer site.
• Be responsible for the resolution of customer issues and complaints.
• Support the Thermo Fisher Scientific business by partnering with the commercial team to drive customer success and business growth.
• Collaborate with Product Management to develop technical selling strategies.
• Participate in frequent training on products and continuing education on new applications and technologies.
• Delivers comprehensive technical training for customers and colleagues.
• Accurately record pertinent information from customer contacts in Customer Relationship Management system.
• May be required to perform other related duties as opportunities arise.

• BSc or MSc in a scientific field preferred
• Minimum of 3+ years of industry or related work in a clinical laboratory
• 1+ year of working with Thermo Fisher's clinical diagnostics instruments preferred.
• Experience in a customer-facing role and/or providing technical presentations to a variety of audiences is strongly preferred.
• Extensive hands-on / lab experience with similar products/techniques

• Experience in providing outstanding customer service
• Strong understanding of business drivers, market, customers' expectations and opportunities for product applications
• Able to analyze data, identify cause-effect relationships, and generate effective solutions.
• Possess effective interpersonal skills both orally and in writing.
• A customer-facing personality, including the ability to build positive relationships and engage in technical discussions with customers.
• Ability to work independently.
• Ability to travel up to 25% of the time.
• Proficient in English (oral and written)
• Valid driving permit required.
• Adhere to OHS policies and procedures and ensure a safe and balanced workplace environment.