Systems Analyst III

Job Description

Job Title: ERP Distribution and Operations Analyst

Functional Area: Distribution, Operations and Procurement

Band: 6

When you're part of Thermo Fisher Scientific, you'll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $32 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Location/Division Specific Information

This position will be located in our Bangalore center of excellence.

• Partner with the Business Analysts to design new solutions to meet business requirements
• Able to articulate solution options and using E1 configuration creatively versus developing enhancements
• Support projects of critical importance; provide guidance to global project teams for planning, building, and delivery
• Coordinate with development team and monitor the progress of developing activities and updating the status with respective teams
• Lead, debate, and communicate with key decision makers internally and externally;
• Actively participate in Major Incident Management (MIM) calls and Post-Mortem Reviews
• Effective and efficient delivery of all functional E1/SAP Project Execution activity to ensure that it is delivered in consistent, harmonized and optimal manner within the guidelines of the Project Management Framework (PMF)
• Management and accountability for the achievement of all Metrics (SLAs);
• Cost effectiveness, quality and on-time delivery of all functional aspects of Enhancements and Projects
• Delivery and support of incident/break/fix and production support
• Effectively manage the relationship with internal business partners
• Collaborate with other ERP Functional Leads - Project Execution to deliver a seamless global project execution model. Gather and effectively use data to deliver continuous improvement
• Actively participate in project and enhance reviews

• Bachelor's Degree in Computer Science, Management Information Systems or equivalent work experience acceptable.

• Minimum of 7-8 years of E1 ERP functional experience.

• Experience working with change management tools and SDLC
• Demonstrated experience with delivery / ITIL in a regulated environment

• E1 implementation experience
• Agile DevOps experience

• Ability to set expectations, explain and champion detailed technical concepts to peers, management and business partners
• Ability to translate details into specific tasks needed to accomplish a task or solve a problem
• Excellent customer service skills required
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
• Excellent interpersonal, written, and verbal communication skills, including ability to communicate information to both technical and non-technical staff and management
• Proven ability to work creatively and analytically in a problem-solving complex environment
• Proven ability to navigate the technology environment and work effectively with multiple groups around the globe
• Strong negotiation/persuasion and analytical skills
• Ability to communicate and manage in a matrix organization with multiple business partners and IT colleagues on a remote basis
• Must have the ability to question the status quo