Job Description
At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on - now and in the future.
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Our goal-driven teams combine and deliver centralized support and solutions for the clinical trials, collaborating to improve processes, cycle and flexibility. We partner with our sites, businesses and colleagues around the world to decrease startup timelines and exceed expectations.
This role is part of the Functional Service Partnerships (FSP) Site Payments team, which is dedicated to the processing of the Investigator Payments. As a Site Payment Associate II, you will be dealing with one of the most complicated periods of the life-cycle of a clinical trial, which is essential part of our business operations and is a vital function within the Integrated Clinical Solutions group. By joining our diverse and dynamic team of professionals, you will have the opportunity to support key projects and gain insight on how the payment processes is performed within the clinical trial business.
Discover Impactful Work:
Provides administrative, reporting, contractual and financial support to the department related to the processing of payments to FSP investigative sites. Responsibilities include data compilation, issue/risk resolution, ensuring adherence to contractual guidelines and country regulations, and providing training and guidance to junior team members.
A day in the Life:
Generates payments, enters budgets, performs reconciliations, etc., in accordance with procedural documents and site contracts.
- Compiles data from multiple sources to generate payments to sites.
- Enters budgets and updates SVTs; performs study reconciliations.
- Manages refunds, credit notes, late payment fees, pre-payments or investigator reimbursements.
- Ensures adherence to country-specific regulations which affect and impact ability to pay. Manages payment responsibilities and workflow to meet contracted timelines and project deliverables.
- Builds and leads relationships with study sites and interface, on occasion, with clients for payment-specific issues.
- Responds to study-related escalations and resolves payment-related findings. Raises project risks appropriately.
- Guides study teams on site payment processes, including setting expectations around site payments' requirements and deliverables.
- May assist in providing training and guidance to more junior team members.
Keys to Success:
Education
- High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification / Bachelor's degree preferrable in Finance area.
Experience
- Previous experience in international corporate environment preferably with payments processing is considered advantage.
Knowledge, Skills, Abilities
- Effective written & verbal communication skills, which include excellent English language.
- Strong organizational, attention to detail and self-management skills.
- Ability to handle multiple timeline sensitive tasks efficiently and effectively. Flexible and able to reprioritize workload to meet changing business needs.
- Able to proactively identify, address and prevent project related issues.
- Capable of working independently and as a team member, with minimal supervision, promoting team approach.
- Ability to extract and effectively analyze pertinent information from study documentation such as protocol, contracts, budgets, etc. and perform applicable data entry of said documents.
- Good technical skills and ability to quickly learn new software; pre-intermediate MS Excel; preferred experience with Clinical Trial Management System (CTMS) and/or Site Payment platform, EDC and financial systems.
- Good understanding of ICH Good Clinical Practices, Country Regulatory and/or applicable tax regulations, etc. for all nonclinical/clinical aspects of project implementation, execution, and closeout.