Job Description
Senior Product Owner Remote Services
Location: Eindhoven, the Netherlands
The Mission
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, improving patient diagnostics and therapies or growing efficiency in their laboratories, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon.
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The Position
In the Applications and Connectivity software development team within the Service Innovation organization we develop services that bring value on top of our Electron Microscopes. A key element of our service portfolio is our remote operation and support service, for which we are looking for a Senior Product Owner to drive the development. This position requires someone who likes to take a self-propelling leading role, and is true networker with very good communication capabilities. You are expected to align well with colleagues from Marketing, Architects, Designers, R&D, Operations, Service Engineers and Customer Success Managers.
The team works in an agile environment where the SAFe and Scrum frameworks are applied. Together with your team members, you deliver services to our customers that helps them improve their operational efficiency and gain more control over their Electron Microscopes usage and health.
Key responsibilities include, but are not exclusively:
- Handle and communicate transparently the product backlog and its dependencies. Customer centric approaches to writing the user stories is stimulated.
- Translate customer, market and product requirements into meaningful development items, to bring services that delight our customers.
- Continuously balance the introduction of new features with continuous improvement and maintenance.
- Collect feedback about specific needs from collaborators and customers on a regular basis and use this information to drive continuous improvements for the services.
- Support your teams happiness, a happy team is a winning strong team!
- Active participation in SAFe rituals such as the PI planning event, we strive to continuously improve and expect our leading roles to help to drive these changes.
- Ensure that the team implements the required analytics to measure the key project metrics to make informed decisions
Requirements:
The ideal candidate for this position enjoys working in a multi-disciplinary technical environment to address sophisticated problems. If you enjoy the development of valuable services and you have a keen eye towards customer needs, this is an excellent opportunity.
- Typically requires at least 5+ years in a software product owner or similar role.
- BSc or MSc in information technology, physics or other relevant background.
- Experience or knowledge on remote services, connectivity, networking and/or security is a plus
- Strong understanding of agile methodologies and product development processes.
- Excellent communication and scope clarification skills.
- Experience with a multisite and multidisciplinary environment.
- Open to occasional global travel.
Competencies:
The successful candidate will possess the following combination of education and experience:
- Creativity and innovation.
- Technical and functional expertise.
- Balance a good conceptual understanding with a pragmatic approach.
- Strong communicative skills verbally and in writing.
- Continuous quality & performance improvement.
- Customer centric approach.
- Clear and open communication.
We offer:
The opportunity to become a part of the fastest-growing division in our company, offering opportunities for career advancement and skill development. You will work in a modern work environment, where we offer flexibility in terms of working hours.
Benefits:
- Flexible working hours to better balance your personal life, and 40 (27+13) days of vacation per year.
- Annual bonus, 13th month, and a highly competitive pension scheme.
- Further benefits crafted to support your physical, financial and personal wellbeing.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.