Job Description
Product Specialist (Life Science Consumables)
When you are a part of the team at Thermo Fisher Scientific, you will do important work. Surrounded by collaborative colleagues, you will have the support and opportunities that only a global leader can give you. Our respected, growing organization has an outstanding strategy for the near term and beyond. Take your place on our strong team and help us make meaningful contributions to the world.
Joining us as part of a driven team that shares your passion for exploration and discovery. With revenues of $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make the world healthier, cleaner, and safer.
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Location/Division Specific Information
You are joining the Research & Safety Market Division of Southeast Asia & Taiwan (RSD SEATW) within the Customer Channels Group (CCG) of Thermo Fisher Scientific. The RSD SEATW serves academic, research, pharmaceutical, biotech, government and industrial customers by providing them with products manufactured by our company as well as those sourced from other industry-leading suppliers around the world. In short, we represent a single source for virtually every laboratory need - from lab equipment and instruments, to consumables and chemicals, to life science products, safety supplies and science education products - so our customers can focus on their important work. Represented by our Fisher Scientific brand, we deliver choice and convenience to our customers. We go-to-market through a strong team of professional direct salespeople, a network of resellers and distributors, digital and print catalogs and an eCommerce platform (myfisherstore.com). This position will be based in Shah Alam, Malaysia.
How will you make an impact?
The role requires one to develop and grow our business in laboratory consumables used in life science and chemistry workflow. The product specialist is required to understand the market, our product positioning and formulate an approach that will be effective in winning over our competition and contributing to business success. You are to be the go-to person, capable of providing technical/application advice to both internal and external customers. The person will be supporting RSD SEATW sales teams and customers in mainly in Singapore, Malaysia, Taiwan and the rest of Southeast Asia.
What will you do?
The role of a Product Specialist involves managing the development and commercialization of life sciences consumable products including, but not limited to, life science labware and storage, clinical, diagnostic and bioproduction consumables, and others.
Key responsibilities of a Product Specialist may include:
- Product Strategy: Developing and implementing a product strategy that aligns with the company's goals and market needs. This involves conducting market research, identifying customer requirements, and defining the product positioning. In addition to managing existing product portfolio, you are responsible for sourcing new brands and new products to meet our market's needs.
- Market Analysis: Conducting market analysis to understand customer needs, competitive landscape, and industry trends in order to identify market opportunities, develop pricing strategies, and differentiate the product in the market.
- Go-to-Market Planning: Developing go-to-market strategies, including product positioning, messaging, and launch plans. This involves collaborating with marketing and sales teams to build marketing materials, sales tools, and training programs.
- Competitive Analysis: Conducting competitive analysis to identify market trends, benchmark against competitors, and stay informed about industry developments. The information will be used to devise product strategy and make data-driven decisions.
- Sales Support: Providing sales teams with product knowledge, training, and support to effectively promote and sell the products. This includes participating in customer meetings, demonstrations, and conferences to showcase the product's features and benefits.
- Customer Relationship Management: Building and maintaining positive relationships with key customers, opinion leaders, and industry experts. This involves capturing customer feedback, understanding their needs, and incorporating their input into product development and improvement plans.
- Product Performance Monitoring: Monitoring and analyzing key product metrics, such as sales performance, market share, customer satisfaction, and product lifecycle. This information is used to identify areas for improvement, drive product enhancements.
- Regulatory Compliance: Ensuring that products follow relevant regulatory standards and guidelines, such as ISO, FDA, and other industry-specific regulations. This involves working closely with regulatory affairs teams to ensure compliance throughout the product lifecycle.
To succeed in this role, the candidate should have a solid understanding of life sciences research and laboratory workflows. They should also possess excellent project management, communication, and analytical abilities. Knowledge of regulatory requirements, market dynamics, and customer needs in the life sciences industry is highly desirable.
How will you get here?
- Possess at least a Bachelor's Degree in life sciences or related fields with experience in research and/or handling various laboratory equipment /consumable. MSc/PhD holders in the related fields will be of advantage.
- Experience in life science lab is preferable.
- 3+ years prior experience in laboratory consumables /equipment sales, product management, and/or distributor management.
- Skills in new-age technologies, for example data analytic and programming tools, is advantageous.
- Willing to travel up to 25% of the time.
- Possesses good presentation and communication skills, positive outlook, great teammate, driven and self-motivated.