Manager, GBS Business Intelligence

Job Description

Position Summary:

The GBS Business Intelligence Manager will play a key leadership role in driving performance analysis, analytics, dashboards and reporting throughout GBS Shared Services globally. The individual will lead a team responsible for the development and management analytics, dashboards, performance metrics and reporting needs of various teams globally and across different workstreams including OTC, RTR, PTP, Customer Care and others.

Key Responsibilities:

• Lead a team in performing data mining, cleansing, manipulation, dashboard building and analytics
• Drive the design of robust business reporting, visualization, and impact analyses
• Design, develop, and implement analytics solutions using various tools, including Microsoft Power BI Partner with Operational leaders to identify data challenges and take actions that will deliver the highest impact
• Identify vital data elements and their sources, maximizing appropriate tools to acquire and consolidate large volumes of data from different sources.
• Partner with Productivity & Performance Managers (SMEs) across workstreams to evaluate and prioritize reporting, dashboard, analytics requests.
• Evaluate and prioritize requests, considering project size and complexity, urgency, risk, and value.
• Possess a deep understanding of business value drivers and their corresponding impact.
• Align resources effectively and ensure a shared vision to guide and drive the team to complete projects on time.

• Minimum 7 years of experience in Business Intelligence (BI), preferably in the fields of finance and accounting, including 3-5 years in shared services or consulting positions.
• Bachelor's degree or certifications, in Computer Science, Information Science, Finance or a related work experience
• Experience in leading and running a distributed team.
• Proficiency in data analysis tools such as SQL, ETL concepts, and BI tools like Power BI.
• Demonstrated ability to translate data / analyses into visualizations such as graphs, charts etc. which business stakeholders can understand.
• Familiarity with Alteryx is a plus.
• Solid grasp of complex databases, data warehousing, and SQL.
• Experience in a Performance Management role is helpful.
• Effective communication skills to engage with internal and external leadership.
• Shown adaptability in dynamic and challenging environments.
• Collaborative mentality, working effectively with colleagues and partners.
• Understanding cloud platforms (e.g., AWS, Azure, GCP) is a plus.
• Proven relationship builder, able to operate within a multitude of formal and informal networks while handling the competing interests of multifaceted stakeholders.
• Champions efficiency improvements through Practical Process Improvement (PPI) and has a commitment to continuous learning.
• Superb attention to detail required