When you're part of Thermo Fisher Scientific, you'll do meaningful work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.
Location/Division Specific Information
Service Territory: Germany - South-West / West
Please be aware that this position requires extensive travel within Germany and occasionally within the EMEA region.
Field Service Engineer (f/m/d) Inorganic Mass Spectrometry (IOMS)/ GIRMS (Gas Isotope Ratio Mass Spectrometry)
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Discover Impactful Work:
Responsible for delivering all service activities within the Instrument and Enterprise Services Group in EMEA, supporting Gas Isotope instruments, depending on existing skill levels. Service activities will include installation including related customer familiarisation, repairs, maintenance services, qualifications etc. sought at achieving:
- Satisfied customer base
- Highest first-time fix rates / lowest mean time to repair
- Lowest repeated call rates
Contributes to the overall Service Targets with respect to bookings, revenues, service profit and overhead cost while following all internal rules, processes, and practices (as they are described)
A day in the Life:
- To perform Field Service-related duties in line with internal rules, customer regulations and health and safety guidelines.
- Specific product support to be given on Thermo Fisher Scientific Multi Collector Mass Spectrometer or Gas Isotopes product portfolio.
- To work remotely as part of the IOMS service organization providing on-site services exceeding customers' expectations and ensuring that customers become promoters through positive feedback and achieving customer loyalty.
- Deliver the highest professional relationship with our customer base calling out issues, if vital, to solve critical tasks in the fastest way possible. Follow our ethical business conduct guidance.
- To enable the customers' success through their relationship with Thermo Fisher Scientific and the products & services we offer. Apply lead tools to ensure customers are offered the products and services they require. Enable alignment of all activities at the customer site with the rest of Thermo Fisher Scientific through the involvement of all relevant partners.
- Optimize own work schedule by coordinating with all the vital partners for service planning (Dispatch function, Team Leader, others).
- Responsible for managing company assets provided, such as car stock (parts inventory), laptop computer, mobile phone, test equipment (ensuring calibration), general tools, software, company car, manuals etc.
- Responsible for timely and accurate reporting of all activities as required (e.g. field service reports, expense reports, etc.).
Keys to Success:
Education
- Professional background in Electronics/Physics/Engineering or other related subjects.
Experience
- Minimum of 2 years' experience servicing analytical equipment ideally including products of the GIRMS/IOMS or TEA service portfolio.
Knowledge, Skills, Abilities
- Strong problem-solving skills.
- Demonstrate organizational skills with the ability to balance multiple tasks with different priorities.
- Excellent interpersonal, self-motivational and negotiating skills.
- PC skills.
- Valid EU Driving License (manual).
- Willingness to travel in country and for occasional cases to other regions.
- Good English skills, both verbal and written. Ability to work across all levels, functions and regions.
We are offering employment with an innovative, future-oriented organisation with outstanding career and development prospects and an exciting company culture that stands for integrity, intensity and innovation. The role comes with a competitive salary plan, company pension scheme, company car and further employee benefits.
We are looking forward to receive your application. Please refer to the above Job ID and include your salary expectations as well as your earliest availability.
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
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