Field Service Engineer II (Bulk Elemental Analysis)(Eastern Canada)

Job Description

Come join the world leader in serving science! At Thermo Fisher Scientific, you will do important work, and be valued and recognized for your performance. Being part of a team of dedicated service professionals, you are the ambassador of Thermo Fisher and at the frontier to enable our customers to make the next scientific breakthrough for a cleaner, safer and healthier world.

What will you do?

Reporting to the regional service manager, you will provide complete services on optical emission spectroscopy (OES), x-ray florescence (XRF), and x-ray diffraction (XRD), including installation, repairs, preventative maintenance, and instrument qualifications. In addition to working with our customers, you will also regularly engage with other team members, sales, technical support, and engineering.

• Perform on-site installation, repair, maintenance, qualification, and validation of optical emission spectroscopy, x-ray florescence, and x-ray diffraction systems.
• Use customer management software to track service calls, manage parts inventories, and complete job tasks.
• Inspect malfunctioning products, analyze inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
• Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Develop and conduct training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.

• High school diploma and 3 years equivalent experience. Bachelor's Degree in Sciences, Engineering or related field is strongly preferred.
• 3 or more years hands-on experience as a Service Engineer, particularly working with analytical instrumentation. Working experience with optical emission spectroscopy, x-ray florescence, and x-ray diffraction is a strong plus.

• Customer/business-oriented.
• Technical knowledge of scientific equipment or related technology based equipment.
• Effective communication skills and ability to establish good customer rapport are essential.
• Ability to prioritize service requests and produce clear and concise documentation
• Ability to work independently within a customer location. Minimal direct supervision required.

• Ability to travel up to 70% at times within the territory or other areas as required.

• Physical activities: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, repetitive motions.
• Ability to safely lift 50 Lbs. with assistance on occasion, and safely lift and carry 25-30 Lbs. continuously throughout the day.
• Environmental conditions: Inside office environment conditions, travel by taxi, train, airplane, noise, hazards, & conditions at customer locations.
• Maintain a valid driver's license and safe driving record