Field Service Engineer (Chromatography) - Romandie

Job Description

When you're part of Thermo Fisher Scientific, you'll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.

• Collaborate with colleagues in our customer care center to efficiently schedule your service visits to meet and exceed customer expectations.
• Install our products from our diverse Chromatography portfolio, demonstrate instrument specification and instruct customers on use (Familiarization)
• Perform preventive maintenance and qualifications on customer instruments and help to improve instrument uptime and availability.
• Detailed preparation and documentation of maintenance and qualification activities to meet regulatory requirements.
• Analyze instrument failures
• Contribute to the overall Service Targets with respect to Bookings, Revenues, Service Profit and Overhead Cost while following all internal rules, processes and practices (as they are described)
• Perform all Service Activities in line with internal rules and customer regulations
• Always ensure the highest professional relationship with our customer base to achieve customer loyalty and raise issues if necessary, to solve critical tasks in the fastest way possible
• Follow our ethical business conduct guidance.
• Manage the company's assets provided, such as Car Stock/Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc.
• Optimize the own work schedule by coordinating with all the vital partners for service planning/scheduling (Dispatching function, Team Leader, others).

• Curiosity about analytical instruments, systems, applications, new products and technologies.
• Technical education or chemical background
• Proficient in French and good knowledge of English language
• Driving license
• Excellent inter-personal, self-motivational and negotiating skills
• Passion to travel mainly within Switzerland. For training or special calls, international traveling including all EMEA Territory and the US is required.

• 2-3 years' experience servicing of our Chromatography products or as a user
• Good hardware and software skills especially of Windows operating systems and applications as well as Microsoft Office package
• Strong problem solving skills
• Proven organizational skills with the ability to handle multiple tasks with different priorities
• Knowledge in German is an advantage