Job Description
At Thermo Fisher Scientific, each one of our 125,000 extraordinary minds has a unique story to tell. Join us and our singular mission-enabling our customers to make the world healthier, cleaner, and safer.
When you're part of the team at Thermo Fisher Scientific, you'll do important work. Surrounded by collaborative colleagues, you'll have the support and opportunities that only a global leader can give you. Our respected, growing organization has a sound strategy for the near term and beyond. Take your place on our strong team and help us make significant contributions to the world.
What will you do?
The successful candidate will install, maintain and repair Thermo Fisher's range of Electron Microscopes, Focused Ion Beam and Surface Analysis systems while driving customer allegiance through a high-quality customer service experience
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Responsibilities and deliverables include:
- Install, commission, maintain and repair our range of industry leading products
- Provide training for customers and users on system operation and maintenance
- Cultivate and develop positive working relationships with customers, users and company personnel
- Serve as the company liaison on technical matters for assigned systems and projects
- Complete and submit field service reports
- Provide feedback to product quality teams
- Provide appropriate input in writing updating and correcting documentation
- Act as a subject expert and resource for training
How will you get here?
This position is ideal for an experienced service engineer wanting to be involved with a dynamic team and exposed to a constant variety of customer application areas.
Education:
Typically requires a university degree, or a combination of education and experience that demonstrate the required skills.
Experience:
- 2 or more years of professional experience in Field Service Engineering in Electron Microscopy or similar field is preferred
- Candidates with no experience in a Field Service Engineering with exposure to Electron Microscopy are encouraged to apply
- Experience in ultra-high vacuum and high voltage systems is preferred
Knowledge, Skills, Abilities:
- Strong technical, analytical and troubleshooting skills
- Able to read and interpret schematics and troubleshoot electrical/electronic systems
- Able to work with and repair mechanical systems
- Able to troubleshoot and resolve PC and software issues
- Able to balance multiple assignments simultaneously
- Able to set priorities and consistently meet deadlines
- Able to work independently or collaboratively within a small team
- Excellent interpersonal and written communication skills
- Able to deal effectively with customers at all levels
Other Job Requirements:
- Able to travel domestically and internationally often at short notice
- An Australian citizen or permanent resident
- A current driver's licence
Benefits:
We offer competitive remuneration, annual incentive plan, superannuation and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.