Job Description
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
This position will be remote and focus primarily on Central and Northern New Jersey, NYC and Westche
Location/Division
Unity Lab Services provides a single source for integrated lab service, support and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address your business needs. Whether you are looking to arrange for service on one instrument or are seeking resources to manage service and support for all your labs, there is a Unity Lab Services solution to meet your business needs.
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To deliver service solutions without boundaries, programs are offered for all instruments, equipment and laboratory supplies, regardless of vendor. As a laboratory partner, Unity Lab Services provides researchers what they need, when they need it, to maximize their ability to focus on science and drive innovation. Let our expertise complement yours. Unity Lab Services Provides:
Simple Access to Integrated Service Delivery: Unity Lab Services provides complete solution design and implementation for seamless laboratory service and support management with one partner.
One Solution, Regardless of Vendor: Service and support programs for all instruments and supplies, regardless of manufacturer.
How will you make an impact?
The Engineer II Field Service Engineer is responsible for managing all aspects of field service support and customer relationship management including but not limited to: installation, repair, preventative maintenance, and instrument qualification. The Engineer II Field Service Engineer will be customer oriented, an advocate for Thermo Fisher Scientific, and eager to drive growth.
A Day in the Life
• Perform on-site installation, repair, preventative maintenance, and qualification of instrumentation
• Must be client-focused, working in conjunction with Professional Services and outsourcing functions.
• Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
• Reviews reports and documentation from customers and inspects malfunctioning product to determine nature and scope of problem.
• Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
• Analyzes instrument generated chemistry and performance reports of technical issues to recommend factory modifications that eliminate future events of the same issue.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers (Chemists).
• Show and demonstrate progression in training and certification for advanced products.
• Other duties may be assigned.
How will you get here?
- Minimum educational requirement BS and/or graduate degree in Sciences, Engineering, Electronics or equivalent experience.
- Minimum 2 years Hands on experience operating analytical equipment, i.e. chromatography and mass spectrometry
- Experience with method development and analytical chemistry preferred
Knowledge, Skills, Abilities
- Must have valid driver license
- Ability to travel 20-50% overnight domestic travel
- Ability to work overtime and/or outside regular business hours, and/or on-call work
- Regularly lift and/or move up to 50 pounds; and occasionally lift and/or move 100+ pounds with lifting team
At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds have a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.
Apply today! http://jobs.thermofisher.com