Job Description
KEY Responsibilities:
• Process customer orders in a courteous, efficient, accurate, and timely manner, using different Systems;
• Manage the process for escalated inquiries and complaints to resolution, without managerial support;
• Manage and influence customer satisfaction by demonstrating tact, sensitivity, and professionalism;
• Organize workflow to meet customer deadlines;
• Communicate effectively with other departments to guarantee that customer requirements are met;
Requirements for qualification / Education / Experience:
• Excellent knowledge of the Lithuanian language both verbal and written.
• Bachelor's degree, preferably in business administration or a scientific discipline strongly Encouraged;
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• Preferably minimum 1 year of related customer service experience, preferably with 1 year minimum in B2B customer service and/or an e-commerce environment;
• Excellent communication and interpersonal skills reflecting a positive, professional and customer centred organization;
• Must have ability to identify and solve problems and to multi-task under deadline;
• Must demonstrate good proficiency in personal computer applications such as Microsoft Outlook, Word, Excel, and PowerPoint;
• Strong English language skills (oral and written) is a must;
• Strong ability to work as a team, collaborate with colleagues, and share the workload as needed to provide quality customer support;
• Self-motivated and able to manage workload with minimal supervision;
• Ability to work well under pressure in fast-paced, high-volume environment.
Behavioral competences / personal characteristics:
• Activity, responsiveness, self-confidence
• Creativity, ingenuity, perseverance in solving problems and finding solutions
• Communicability, ability to communicate effectively with employees of different levels
• Organization, ability to anticipate priorities, focus on customer needs and expectations
The company offer:
• The innovative environment of the rapidly growing international company.
• Hard-working, supportive working team and management with outstanding development possibilities to increase your potential.
• An opportunity to be part of a multifaceted global organization and work with experienced professionals.
• We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, company pension, and a range of employee benefits.
• Salary 1816 - 2722 Eur./month before taxes.
Compensation and Benefits
The salary range estimated for this position based in Lithuania is €21,800.00-€32,675.00.