Customer Service Representative Intern (12 month placement)

Job Description

When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals. Our staff members are committed to making a difference in our organization, for our client partners and the patients we serve. We seek individuals with proven competencies and strong character to help lead our organization now and into the future.

How will you make an impact?

The Customer Service Representative will provide high level service to internal and external customers with the goal of maintaining meaningful business relationships. Our ideal candidate will be customer oriented, an advocate for Thermo Fisher Scientific, and be eager to drive growth.

• Provide professional communication via phone and email to our customers and internal support teams.
• Use our sales order entry system, website, and knowledge base resources to provide accurate and timely assistance with order placements and status inquiries (pricing, availability, order status, shipping details, etc.).
• Manage and influence customer satisfaction by demonstrating tact, sensitivity, and integrity.
• Follow established service quality standards and meet order / inquiry processing time standards (talk time, order accuracy etc.).

• Bachelor student currently pursuing a degree.
• Two years of related customer experience preferred, but not essential.
• Experience using computer applications such as MS Outlook, Word, Excel, and Power Point.
• Native (or proficient) in English.
• Internship will fulfill a 12-month University placement within curriculum.
• Ability to be onsite - this is not a remote opportunity.
• Excellent interpersonal skills and strong professional presence.