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Thermo Fisher Scientific

Customer Service Representative

Shanghai, China

Job Description

  • 接听客户的电话并解答价格、产品信息、送货周期等问题, 以达到公司考核要求 。

Answer inbound inquiries about product information, quotation, order status and complaints etc. in courteous manner to meet KPI.

  • 有效地与公司内部相关部门(包括国外办事处)协调处理订单处理各个环节,并协助销售团队完成销售指标。

Keep efficient communication with relevant departments to ensure a total smooth order-to-cash flow and support sales team to achieve business target.

  • 合同商务条款的审核。

Contract negotiation with I/E company on commercial terms.

  • 根据公司的标准操作流程准备入单文件,追踪合同批复

Follow up order package preparation and collect approval for order entry, ensure all documents comply with working instruction.

  • 及时处理订单问题,确保并跟踪订单免表办理和付款的进程。审核信用证条款,确保及时收到货款。

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Timely solve order issues for customers to smooth the order process,drive payment/LCs and TEC of backlog orders as per sales forecast. Check L/C application form to make sure terms and conditions compliance ensure no discrepancies and payment collection on time

  • 跟踪订单备货及发货情况。提供清关单据给客户,并协助客户解决报关中遇到的问题。

Coordinate with DC to expedite shipment. Provide shipping documents to customer and assist them to solve problem.

  • 协助销售团队核对订单完成情况。

Cooperate with sales managers to review forecast。

  • 以客户满意度为主旨地认真负责处理客户各类咨询与投诉。

Take customer satisfaction as high priority, handle customer requests, inquiries and complaints in a proper and timely manner.

  • 及时在ERP 系统中维护物料号和客户账号

Maintain material master & customer master data in ERP systems in a timely and accurate manner.

  • 能根据需要,维护及制作销售统计报表等业务文件,并进行分析

Capable to maintain and make sales report etc. business reports and provide analysis upon request.

Client-provided location(s): Shanghai, China
Job ID: ThermoFisher-R-01220183-4
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • HSA With Employer Contribution
    • Mental Health Benefits
  • Parental Benefits

    • Adoption Leave
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Access to Online Courses
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program