Job Description
At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on - now and in the future.
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Location/Division Specific Information
Clinical Application Consultants (CAC) for Thermo Fisher Scientific's Clinical Sequencing Division (CSD) support NGS based CSD initiatives and priorities through activities that center around our growing customer base facilitating Application Consultancy to our leadin CSD solutions (mainly in Oncology), providing advice in order to implement our solutions into daily testing, product training, pre-sales activities (demos, workshops, seminars) and other field activities to drive CSD business. The position is based in France remotely to cover South of Paris region.
Discover Impactful Work:
This position involves providing training, consultancy, application support and troubleshooting to our customers mainly in oncology-related NGS clinical diagnostics.
A day in the Life:
- Support clinical market on the operation of Thermo Fisher Scientific / Ion Torrent Next-Generation Sequencing product portfolio with focus on oncology
- Provide scientific application support & training support to our clinical customers
- Implement assays, products & clinical solutions within customer sites
- Lead customer critical issues efficiently through in-depth troubleshooting
- Support sales in the achievement of the regional sales target by delivering product line specific pre- and post-sales related customer support activities Example 1
- Centralize every aspect of the support for each customer.
- Be involve in the business development on the territory.
Keys to Success:
Education
- MSc and/or PhD preferred (or equivalent experience in science) in Molecular Biology, Biotechnology, Genetics, Biomedical Sciences, Biology, Life Sciences or similar.
Experience
- Hands-on experience with Next-Generation Sequencing technology is required.
- Experience in communicating technical materials in written and verbal form.
- Previous experience in a support / training-related position is desired not required.
- Customer-facing experience is desired not required.
- Strong communications and communicating skills are important
Knowledge, Skills, Abilities
- Ability to connect with and support efficiently people with varying levels of technical knowledge and expertise
- Emotional intelligence to understand customer concerns
- Strong commercial demeanor is crucial
- Independent and autonomus.
- Teammate able to collaborate with different internal and external partners
- Analytical mind with strong ability to troubleshoot technical problems
- Good computer and IT skills with interest for groundbreaking technologies
- Project management around specific development for customer applications.
- Organisational knowledges cross team.
Physical Requirements / Work Environment
- Willingness to travel within territory South France(estimated 35%)
- Proficient in English other languages are a plus.
Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Accessibility/Disability Access
Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.