Client Services Project Manager II

Job Description

Key Responsibilities:

• Own the day to day running of designated projects.
• Leads the delivery of all technical and service aspects of projects and studies for clients.
• Figures out preliminary design of the study and evaluates and understands the study.
• Serves as the internal link within the company and will have direct contact with all internal departments and provide one on one contact with external customers.
• Initiates the involvement of appropriate departments, maintaining continuous communication with those departments, and ensures the work delivered to customers is of a consistently high standard.
• Attends Project Meetings at the business or customer site. Leads and represents the business at kick off meetings as required by the customer.
• Leads and facilitates customer teleconferences, visits and audits as required, and provides timely provision of customer reports and updates.
• Interacts with Quality Assurance/Regulatory personnel to drive Problem Reports to closure.
• Ensures customer needs are accurately translated into quotation and has responsibility to supervise and amend the quote and budget as required.
• Provides accurate and timely financial forecasting and reporting.
• Responsible for revenue recognition for projects and verifies final production information for Accounting Department prior to invoices release.
• Participates in cross-functional business process improvement activities as required.
• Works closely together with the account manager to gain overall customer happiness.
• Applies Good Manufacturing Principles in all areas of responsibility.
• Demonstrates and promotes the company vision.
• Other tasks assigned by manager.

• Excellent organizational, planning, verbal, written and numerical skills analyze and define solutions and prioritize multiple tasks to meet target.
• Strong and effective communicator with the ability to effectively present information and respond to questions from groups of managers and clients
• Knowledge of all internal systems associated with projects (i.e. Salesforce, GPMS, TrackWise).
• Proficiency in personal computer applications (e.g. Microsoft Word, Excel, PowerPoint, Access, Outlook).
• Proficiency in appropriate project planning tools e.g. Microsoft Project to communicate achievements and critical path activities and responsibilities.
• Proficiency in basic Project Management concepts as a recognized institution in project management
• 3 years of successful experience in clinical trial project management as a Project Manager or Coordinator.