Job Description
Essential Functions
Partners globally with other groups to develop new business and to deliver existing and repeat business. Responsible for achieving overall authorization goals.
Partners with cross-functional leadership on the continuous development and improvement of business processes to support teams and to ensure that work is uniform, complete and managed appropriately.
Develops excellent working relationships with internal colleagues and leaders responsible for the delivery of projects and services to improve information exchange, project delivery and understanding between groups. Ensures coordination across geographies, therapeutic areas and functions and achieves superior delivery of projects and services.
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Provides ongoing consultancy, coaching and feedback to colleagues involved in delivering projects and services on behalf biotech clients to improve the overall understanding of the client and ability to deliver to the expectations of the clients
Develops excellent working relationships with the Business Development leadership team to enable advanced business planning for project delivery and expansion of the portfolio of business. Assists in business development activities, representing the organization at bid defenses, ensuring realization of the department's vision.
Utilizes systems, tools and reports to identify trends in risks and/or issues that present opportunities to leverage the bioetch team's influence and expertise.
Collaborates with the department leadership team and other senior therapeutic area, geography and functional lead colleagues to enable oversight of operational performance, resourcing, financial health/strategy and business planning and execution.
Serves as the customers' executive single point of contact and escalation support person for all operational issues/discussions. Communicates with sponsors regularly to identify potential problem areas and acts quickly to remove the risk/resolve the issue.
Represents Operations at the governance level and contributes to the compilation of goals and business plan objectives for the strategic partnership.
Education and Experience
Bachelor's degree or equivalent and relevant formal academic / vocational qualification.
Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 15+ years).