Job Description
Job Description
Job Title: Assistant Quality Engineer
Reports To: Quality Manager
Group/Division: China Operation
Career Band: Band IV
Job Track: Professional
Position Location: CMC factory, Shanghai, PRC
Number of Direct Reports: 0
Day/Shift (if applicable): Day
FLSA Status (Exempt/Non-Exempt): N/A
Position Summary: (1-2 sentences)
The Site Assistant Quality Engineer is primarily responsible for the overall quality satisfaction of the customer base, for ensuring establishment of processes that consistently deliver best-in-class quality and for instilling quality awareness in the cross functional team(s). The role includes the assessment of quality, reliability and satisfaction levels; driving cross functional and cross organizational teams to improve quality; failure analysis; design of experiments; interaction with engineering, manufacturing, NPT teams, contract manufacturing partner(s), customers and the business units utilizing structured problem-solving tools and techniques and the completion of tasks and objectives that support quality improvement.
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Key Responsibilities: (Bullets)
- Monitor and report the performance of products in market by analyzing customer feedback, files of authority, and service report;
- Directly and timely communicate with customer for quality and technical issues;
- Improve efficiency of customer quality feedback system by coordinating between commercial channels and manufacturing forces;
- Organize RGA process cross-functionally; support overseas customer on product registration;
- Conduct process audit and product audit to identify improvement opportunity; analyze root cause for quality problem and work through corrective and preventive action;
- Review engineering change from product compliance aspect;
- Manage document control system.
Requirements/Qualifications: (Bullets)
- College degree or above, Major in engineering background;
- Fresh graduates or 0~2 years above experiences in manufacturing, technical service environment, or customer relationship management;
- Professional technical or engineering experience; laboratorial instrument industry or multi-technologies know-how will be preference;
- Knowledge and experience on Lean manufacturing;
- Strong inter-personal skills;
- Excellent oral and written communication skill in English, be able to work in a multicultural environment;
- Practical experience in SAP and implementation experience in ISO9000 will be preference;
- Ability to achieve goals independently within a challenging time frame.