Business Transformation Project Manager

Description

About the Role

Reporting to the Director of the Office of Continuous Improvement (OCI), the Business Transformation Project Manager will support process improvement and transformation initiatives across the agency. This individual will lead and coach teams on projects that enhance business operations, strengthen customer experience, and explore opportunities to apply emerging technologies such as artificial intelligence (AI). The Business Transformation Project Manager will act as a liaison to a portfolio of departments across the organization to help deliver measurable improvements aligned with the Port Authority's priorities and standards.

About the Office of Continuous Improvement

OCI is responsible for implementing the agency's continuous improvement framework and methodology to transform business processes, enhance customer experience, and foster innovation. Our toolkit includes Lean, Six Sigma, design thinking, and automation technologies, including Artificial Intelligence (AI). In addition, OCI oversees a robust training and certification program to embed continuous improvement into the organizational culture and multiply its impact across the enterprise.

Responsibilities

The Business Transformation Project Manager will:

• Collaborate with department leaders to develop a pipeline of projects aligned to strategic objectives.
• Support project teams in applying continuous improvement and transformation methodologies to deliver measurable results
• Contribute to the design and implementation of new tools and approaches, including AI-enabled solutions.
• Participate in training programs and help onboard staff into the agency's continuous improvement framework.
• Provide research, data analysis, and project coordination support to cross-functional initiatives.

Minimum Qualifications

Candidates must meet the following requirements to be considered:

• Bachelor's degree from an accredited college or university, preferably in Engineering, Technology, Business, or a related field; or equivalent work experience.
• At least five (5) years of progressively responsible experience in operations, business management, technology strategy, or project management.
• Minimum of two (2) years of experience applying continuous improvement methodologies; certification (Lean, Six Sigma) or equivalent required
• Proven success continuous improvement initiatives with significant measurable outcomes.
• Demonstrated skills in problem solving, process analysis, and change management.

Desired Qualifications

The ideal candidate will also demonstrate:

• Strong analytical and critical thinking capabilities.
• Strong interpersonal skills with the ability to collaborate effectively at all levels of the organization.
• Experience supporting or contributing to enterprise-wide initiatives.
• Experience in automation or AI-related projects is a plus.
• Strong organizational and time management abilities, with the capacity to support multiple projects simultaneously.
• Excellent oral and written communication skills.

Selection Process

The application process varies by position, but typically includes an initial phone interview for qualified candidates, followed by a more in-depth interview(s) and/or assessment(s). Selected candidates who are made a conditional job offer will be asked to undergo a background check.

Compensation & Benefits

The Port Authority of New York and New Jersey offers a competitive benefits package, hybrid work options for many positions, and a professional environment that supports development and recognizes achievement.

Click here for more information about benefits, our culture, and career development opportunities.

How to Apply:

Interested candidates should apply to this job by clicking on the "Apply Now" button and submitting a resume. The Port Authority of NY & NJ welcomes veteran and military spouse applications.

Only applicants under consideration will be contacted.

About The Port Authority:

Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency's network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than twenty three billion in annual wages and eighty billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere.

Equal Opportunity Employer

The Port Authority of New York & New Jersey/Port Authority Trans-Hudson (PATH) is an Equal Opportunity Employer.

Client-provided location(s): New York, NY

Job ID: Port_Authority-16890397

Employment Type: OTHER

Posted: 2025-10-08T23:46:07