Underwriter Associate- Commercial Surety Bond

UW Associate, Operations - UV08AE

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

The ideal candidate will be located on the East Coast. This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Lake Mary, FL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

• Responsible, within the scope of his/her team assignments, for the maintenance of an operating environment in which Hartford Bond service objectives may be attained through conformity to established underwriting and service standards, compliance with administrative policies and procedures and the application of proper workflows and workload balance.
• Displays a degree of Commercial Surety Bond knowledge, risk analysis, and underwriting skills sufficient to handle simple underwriting cases within the limited authority provided.
• Provides a level of underwriting support in gathering data necessary, internet research, interfacing with agent and customer, HO to ensure all information is current and accurate
• Becomes proficient as a screener of incoming business requests in adherence to Bond underwriting and business appetite.
• Maintains productive working relationships with Regional Office, agents, clients, and other beneficiaries to promote our service model and provide support.
• Demonstrates ability to be calm and think clearly in stressful situations. Must possess a high degree of patience to effectively work with a diverse, often unknowledgeable set of customers unfamiliar with The Hartford or industry processes and requirements.
• Over time, establishes self as the main point of contact for business and information flow within the assigned territory.
• Works independently to proactively maintain timeliness of information in the underwriting files.
• Runs reports in support of underwriting portfolio management.
• Identifies and assists in solving various problems.
• Strong teamwork required to provide effective backup support for other Underwriting Associates, Underwriters or Bond Service Specialists, as needed. Routes information to and from underwriting teams in the absence of local underwriter.
• Serves on various process improvement committees as needed to improve the bond underwriting and service organizations.
• Other various projects as determined by service and/or underwriting staff.

• Minimum of 2 years business experience, in the Surety Bond industry at either a company or agency required.
• Minimum 2 year College degree preferred or equivalent business experience in Surety Bonds
• AFSB or NASBP Training. Analytical, business, finance, or accounting support experience preferred
• Strong Technology and PC skills, general comfort with technology and ability to learn software systems
• General analytical and math skills; requires basic understanding of Financial Statements and calculation of rate/premium
• Strong customer service skills
• Critical thinking: Proactively identify and anticipate needs. Quick learner. Solves problems by gathering and using different sources of information. Business acumen. Attention to detail-error free work
• Strong verbal and written communication skills
• Self-Starter: Demonstrates initiative and motivation, Assertive, Able to work independently, Not afraid to ask questions or have challenging conversations
• Excellent time management skills; the ability to work under time constraints and meet deadlines, multi-task and prioritize workload, working in a high volume environment
• Ability to embrace and implement new change
• Ability to work east coast hours