Short Term Disability Analyst

Ability Analyst - C410AN

Sr Ability Analyst - C409AN

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

Do you enjoy helping people? Then you belong here. We currently have an excellent claims professional career opportunity available. Join our Short-Term Disability and Absence Management Disability Team. The Short-Term Absence Management Disability Analyst quickly investigates claims to determine if the insured person qualifies for short-term / absence management benefits and works with them on a treatment plan to return to work as soon as responsibly possible. The Short-Term Absence Management Disability Analyst supports our mission of helping our customers rebuild their lives after an unexpected event or illness happens while following corporate claim standards, policies and procedures, and statutory, regulatory and ethics requirements.

WORK ARRANGEMENTS:

This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Naperville, IL, Alpharetta, GA and Sunrise, FL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

• Provide exceptional customer service by maintaining a dedication to meeting the expectations and requirements of internal and external customers.
• Work within a fast-paced environment that directly interacts with internal and external customers to retrieve or relay information relevant to the Short-Term Disability and Paid Family Leave Claim.
• Utilize critical thinking and mathematical aptitude to gather information, apply sound reasoning and draw appropriate conclusion.
• Utilize business acumen and technical expertise to make sound decisions based upon a mixture of analysis, experience and judgment, with management oversight.
• Help to create a positive team environment that achieves Group Benefit Claims Diversity and Inclusion initiatives and objectives.

• 1+ years of experience providing quality customer service is required.
• 2+ years of claim experience is preferred.
• Associate or Bachelor's Degree is preferred but not required.
• Medical terminology experience is preferred.
• Professional verbal and written communication skills.
• Ability to excel in an ever changing high-volume environment.
• Readily able to champion change and innovation.
• Detail-oriented with the ability to maintain a high-level of quality and accuracy while maintaining productivity targets in a fast-paced environment.
• Ability to thrives in a structured team environment.
• Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously.

• For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) 100MB download/10MB upload. Contact/Call center role using Genesys softphone and Citrix/ATO users. Users who participate in frequent Teams video conferences, as well as those who download/upload large file content throughout the workday.
• To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.