Senior Litigation Analyst

SUMMARY OF RESPONSIBILITIES:
Legal Bill Review - Complete assigned legal bill review in a timely and accurate manner and in accordance with bill review unit standards and Hartford guidelines.
• Perform quality legal bill review with processing of invoice fairly with the
accurate amount of payable.
• Partner with Regional Managers to ensure the appropriate pre-screen
Bottom-line billing filters are incorporated into Hartford's billing process.
• Provide and communicate adjustment rationale with appropriate and
sufficient detail.
• Coordinate with the Legal Practices Operations team to ensure accurate
vendor invoices are processed in accordance with existing vendor service
agreements.
• Timely review of invoices with 100% of all legal bills processed in less than
45 days with related reporting developed to demonstrate success.
• Manage bill review and pending invoices for the assigned region and/or
line of business through utilization of team resources as well as provide
assistance to other Specialists to achieve group goal of timely processing
of invoices.
• Bill review will be assessed on the basis of total dollars per month as well
as by count of invoices and line items with specific goals to be determined.
• Facilitate gathering and exchange of information with Claims regarding
observed and identified billing issues.
• Identify opportunities warranting further investigation through discussion
with Claims and law firms, properly escalating observations internally as
well as to the Regional Manager to whom the region applies.
• Drive continued development of appropriate Bottom-line Legal eXchange
upgrades for demonstrated improvement of the system as
feature/functions for end users.
• Analysts will be expected to leverage their personal billing and practice
experience to contact firms where necessary to challenge billing entries
and firm billing issues on a line item level. You will also be expected to
manage the prompt, efficient handling of appeals.

Litigation Expense Containment Training - Create and administer litigation cost containment training to Claims.
• Analysts will be expected to leverage their knowledge and practice
experience to provide comprehensive training from an attorney's
perspective to Claim field handlers.
• The training will be by line of business and practice area, including Auto,
General Liability, Property Damage/ Construction Defect and Professional
Liability claims.
• All training will address topics such as billing issue identification and
commonly seen firm practices.
• Participation will include the development of training topics and materials
via PowerPoint as well as delivery of the training to claims personnel via
Link and/or in person.
• Such training will provide the basis for a more comprehensive bill review
overall from original receipt and review of the bill by the field handler
through final audit at the appeal level.
• Support Claim reorganization and regional alignment with Claim Centers
and territories in furtherance of and execution on the Claims legal cost
containment goals, objectives, and business plan.
• Integrate with claim centers in your region with primary focus on educating
new litigation handlers who are unfamiliar with legal bill auditing.
• Report quarterly on participation in roundtables, one on ones, office events,
office training as well as other activities and events occurring within your
region.
• Performance will be assessed based on direct observations as well as
feedback from litigation managers and Claims personnel.
• Read and understand the panel counsel business plan and be able to
articulate our unit's purpose, goals and direction utilizing this knowledge to
enlist field support for panel counsel management and bill review in your
region's field offices.
• Provide training and guidance to Claims leadership on bill review and
litigation expense management as well as geographical understanding and
assessment of bill review and legal, litigation environment for your region.
• Obtain competitive intelligence for the unit based on experiences in the
field at your location as well as for centers in your region.

Quality Business Reviews - participate in quality reviews with the Regional Managers of Counsel and the Claims field office.
• The Litigation Practices group administrates the panel counsel quality
program via remote and on-site quality review of panel firms. Analysts will
be expected to leverage their practice experience to provide support to the
quality review process by participating in "deep dive" reviews (holistic and
targeted reviews) of legal files to verify the reasonableness, necessity and
propriety of case handling decisions made by panel attorneys, as well as
providing feedback regarding a firm's billing practice and history. In this
capacity, Analysts as reviewers will be expected to understand complex
legal issues covering areas of law ranging from initial pleadings through
trial preparation and appeal. You will further be expected to provide
feedback regarding legal issues to the Quality Review Team Leaders for
discussion with the firm.
• Support panel firm consolidation efforts by providing billing trend feedback
and data analytics to the Regional Managers.
• Provide assistance across regions in support of team members and group
goals as well as in support of Regional Managers related to law firm and
litigation management.
• Participate in annual recertification of panel counsel by providing firm-level
billing trend analysis, compliance information, and a firm's
cooperation/communication on billing issues.
• Monitor accuracy of the panel counsel map as well as other databases and
displays.
• Coordinate with Regional Manager to continuously assess and edit
Hartford's billing guidelines to ensure the highest quality legal services are
obtained.
• Provide Regional Manager with billing trend assessments on billing issues
and patterns for firms in Region. These trend assessments will be gathered
through Bottom-line.
• Complete onsite law firm bill review audits as well as identify law firms
within assigned region for multiple onsite reviews.
• Develop standard reporting related to onsite reviews other than quality
audits to provide feedback loop to business partners.
• Contribute to update of legal quality audit manual to reflect ongoing
development of audit process.

Customer Service
• Provide consistently high levels of customer assistance, guidance and
service. Written and oral communication shall be professional and
consistent.
• Phone calls and email should be responded to within a business day.
• Enhance knowledge of Claim Legal function and cross train within unit to
provide additional point of contact and resource to resolve external and
internal customer needs.
• Timely escalate information and/or customer concerns to properly
designate individuals and assist in problem resolution.
• Provide customer assistance, guidance and service in claim utilization of e-
Billing platform through claim training and person to person assistance.
• Cross train on Claim systems such as Accounts Portal and iManage to
provide assistance and support to customers in matter creation and seeing
matters added for electronic billing system.

QUALIFICATIONS:
• Juris Doctorate from American Bar Association accredited law school is
required.
• 5+ years of practical experience is required.
• Possession of active license to practice law in good standing in at least
one state.
• Practical experience necessary in the areas of Auto, General Liability,
Workers Compensation, Property Damage/ Construction Defect and
Professional Liability.
• Strong foundation in litigation management and billing.
• Positions will be assigned by line of business expertise in order to allow for
optimal efficiency and volume. This foundation will provide the auditor with
the background to understand and identify billing deficiencies at an
increased rate over current levels.
• Candidates should possess superior technical skills to successfully
navigate and leverage the various systems employed by the team. Primary
systems include Bottom-line Technologies, as well as Hartford's internal
systems.
• Analysts will possess a minimum of 3 years legal experience in a particular
discipline (i.e. Auto, General Liability, Property Damage/ Construction
Defect and Professional Liability).
• Effective communication skills are needed to help facilitate discussion with
firms regarding billing issues where necessary, delivery of training to
claims personnel around bill review, and preparation and presentation of
billing practices amongst team members.
• Proficiencies in Microsoft Office and Excel.

This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Naperville, IL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$114,800 - $172,200

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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