Senior IT Engineer

Senior IT Engineer - IE07BE

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

The Hartford is seeking a Microsoft M365 engineer that has experience designing, implementing, and managing SharePoint, and disaster recovery planning. As a SharePoint Engineer, you will play a pivotal role in analyzing and enhancing business processes for our customers. This role entails ongoing collaboration with our client's daily operations. Your strong technical background and infrastructure expertise will be critical in identifying potential risks and developing strategies to mitigate the impact of disasters and cyber threats.

• This position requires the Collaboration engineer to perform functions such as administration of cloud service tenants and on-premise collaboration components and infrastructure
• SharePoint Development: Focus on the use of SharePoint and Microsoft O365 applications globally and the delivery to end users. Develop processes, deploy features, and provide application support to all functional areas and business units. Provide SharePoint and Microsoft O365 solutions involving site collaboration, enterprise search, workflow, and content management.
• Disaster Recovery Planning and Risk Assessment: Develop and maintain comprehensive disaster recovery plans, including risk assessments, continuity strategies, and response procedures. Identify potential threats and vulnerabilities, conducting risk assessments to evaluate their impact on business operations. Collaborate with IT, security, and other relevant departments to ensure alignment between disaster recovery and security strategies.
• On-Prem Integrations: Manage and implement On-Premises Data Gateways used with the Power Platform services; implement, use, and customize the Microsoft SharePoint platform CoE Starter Kit
• Quality Assurance: Conduct thorough testing, troubleshooting, and debugging of applications to ensure they meet quality and performance standards.
• Documentation: Maintain comprehensive documentation of SharePoint platform applications, data models, and integration processes
• User Training and Support: Provide training and support to non-technical end-users and assist with troubleshooting and issue resolution.
• Security and Compliance: Ensure that data and applications are developed in compliance with relevant security and privacy regulations and company policies.
• Monitor the performance and health of the SharePoint platform environments &solutions, troubleshoot issues.
• Setup alerts & notifications for system issues
• Perform activities to clean up environments, orphaned objects inside SharePoint platform
• Work closely with Citizen developers and Power users to guide on best practices and educate and empower them to leverage the SharePoint platform effectively.
• Monitors Microsoft's roadmap for upgrades to M365 services and establishes the mechanisms by which we share relevant changes with our people.
• Works with the office of the Director of Information Governance in ensuring content management policies for M365 comply and updated as business needs evolve.
• Provides level three support for functional requests relating to M365 collaboration services.
• Handle user licensing, permissions, and access management within the Office 365 platform
• Identify, research, and implement SharePoint and Microsoft O365 solutions to meet company objectives.
• Work with SharePoint team members to address requests, resolve issues and maintain peak performance of the SharePoint and Microsoft O365 environments.
• Oversee the operation and upkeep of Office 365 services, such as SharePoint Online, OneDrive for Business, and associated applications.

• Bachelor's degree or equivalent experience.
• Minimum of 5 years' progressive experience in networking, infrastructure, and cloud enablement.
• 2+ years of M365 product experience with proficiency in overseeing Microsoft Volume Licenses, EA, and Reservation management
• Proficient with SharePoint Online and One Drive for Enterprise
• Working knowledge of Power Platform
• Working knowledge of CoPilot Studio
• Microsoft Active Directory / Microsoft Azure / Group Policy / O365 Groups
• Demonstrated success in developing and maintaining comprehensive disaster recovery and risk assessment plans.
• PowerShell Scripting
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills for effective collaboration.
• Ability to work effectively under pressure and in high-stress situations.
• Knowledge of relevant regulations and compliance standards.
• Exhibits a proactive and optimistic mindset, consistently displaying a can-do attitude that embraces challenges with enthusiasm and determination.