Senior Director Product Management, Personal Insurance

Sr Director, Product Management - EM06ME

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

Overview of the Position

Personal Insurance companies win at the state level by combining local market knowledge with Product Management expertise to create sustainable competitive advantages. The Hartford's Personal Insurance State Product organization is looking for a Region Lead to oversee the P&L results for a portfolio of states making up the Central Region. Reporting to the Head of State Product, the Region Lead will have full P&L accountability for Auto, Home and Umbrella products in their assigned states making up $1B in Written Premium. This position will lead a team of 4-6 Product Managers and Analysts.

The Region Lead will be accountable for developing and executing a strategic vision that enables long-term, sustainable growth while maintaining target margins for their region. This position is responsible for state level planning and budgeting, delivering product and pricing enhancements in a highly regulated environment, and partnering with Underwriting, Sales, and Marketing to drive growth in profitable customer segments.

Responsibilities:

• Drive Financial Results. Accountable for delivering topline growth at target margins across the Direct and Agency distribution channels in their region. Identifies new business opportunities and strategic options for growth, and influences partner organizations such as Underwriting, Marketing, Sales, and IT to generate growth in profitable customer segments and to improve profitability in underperforming cells.
• State Management. Oversee state management of the rate level, class plan segmentation, and coverage offerings of our Auto, Home, and Umbrella products in assigned geographies. Establish operating budgets at the state level, and regularly report out on results to senior management. Build deep understanding of local markets and unique regulatory requirements to create competitive advantages in each state.
• Continuous Product Enhancement. Seek out underlying drivers of poor performance and deploy pricing or product changes to improve results. Highlight state issues to Auto and Home Line teams to evaluate multistate impacts, and provide thought leadership on countrywide initiatives. Deploy countrywide standing orders to bring pricing or product enhancements into assigned states with state-specific adjustments where needed.
• Executive Communication. Create a monitoring cadence for assigned states and present key results with senior leaders. Establish expectations for topline and bottom-line impacts of pricing or product changes, assess and communicate deviations from expected results, and develop strategies or action plans to restore growth and profit metrics to target levels.

• 8+ years of experience in the P&C insurance industry, and 5+ years in Product or P&L Management. Experience in pricing, underwriting or data & analytics is a plus.
• A strong understanding of Personal Insurance products, coverages, and distribution channels including Direct-to-Consumer and Agency.
• Excellent analytical and problem-solving skills, with a strong business and financial acumen. Familiarity with financial statements (income statement, 10K, annual statement) and actuarial concepts (indications, loss development, credibility).
• Exceptional presentation, interpersonal and relationship management skills with an emphasis on customer focus, collaboration and partnering to obtain results.
• Demonstrated experience challenging the status quo and broadly influencing key stakeholders to drive change and innovation. Ability to make evidence-based decisions quickly with imperfect information.
• Knowledge of local marketplaces, including state-specific regulations and filing requirements.
• Proven track record of building and leading high-performing teams and continuously developing internal and external talent pipelines.