Senior Consultant Operational Initiatives

Sr Cons Oper Initiatives - BN07AE

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

A new role can expand your knowledge and your network, and help you learn more about our business. If you think this opportunity is a fit for your career you should apply. If you are not sure you can have a conversation with your manager.

The Hartford is seeking a Lean Six Sigma Black Belt to drive Process Mining and other strategic improvement opportunities. This role is in The Hartford's Enterprise Process Improvement (EPI) Team. EPI is The Hartford's internal consulting team focused on continuous improvement. The Black Belt role is critical to our goal of establishing process mining expertise within the organization.

• Lead the analysis, design & improvement of critical business processes and value streams using Six Sigma, Lean, Design Thinking, and other recognized continuous improvement approaches
• Leverage innovative process discovery tools and (data-driven) process mining/modeling algorithms and approaches. Develop process models, data, and visualizations to highlight process opportunities and drive high levels of urgency with business partners. Create process models (including digital twins) to drive simulations and hypothesis testing
• Analyze process using both visual and analytical approaches. Help business partners identify and define the optimal process path and to interpret the process map being created through process analytics
• Independently scope, plan, facilitate and execute improvement workshops (e.g., kaizen event)
• Facilitate the creation of standard, disciplined process documentation and the process management controls to sustain, adapt, and continuously improve
• Partner with data science and performance analytics partners to develop data models and metrics to deeply analyze process performance and create appropriate monitoring metrics and controls
• Present findings, conclusions, and recommendations to business leaders and project sponsors supported by high-quality project deliverables and artifacts
• Leverage change management techniques to drive organizational commitment and buy in to recommendations
• Deliver continuous improvement training (Green Belt/Yellow Belt) and mentor Yellow Belts, Green Belts, and other business leaders. Help leaders align continuous improvement strategy to business objectives and goals

• Minimum of 5 years organizational performance improvement experience
• Minimum of 2 plus years of project execution and/or consulting experience
• Ability to manage simultaneous project assignments with potentially conflicting priorities and deadlines
• Strong interpersonal skills; ability to communicate effectively with all levels of management and staff across the System
• Strong oral and written communication skills
• Sound decision-making skills
• Proven desk management skills
• Strong diplomacy and collaboration skills
• Strong personal agility. Able to surmount challenges while maintaining positive mindset
• Strong quantitative analysis and data manipulation skills
• Technical experience in Oracle, PL/SQL, Snowflake, Python, R, and/or similar tools
• Familiarity with data warehouse solutions
• Experience using process mining tools (eg. SkanAI, Celonis, or similar tools) preferred
• Lean, Six Sigma, or equivalent industry training and experience preferred