Associate Agile Product Owner - BA08BE
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Are you excited by transforming digital customer experiences? Do you enjoy advocating for the customer and helping to execute market leading digital and technology experiences and new capabilities?
The Hartford is seeking an Agile Product owner to support its online Personal Lines Digital Sales and Service channels. As part of the Digital Experience team, you will support PL's strategic vision to deliver industry leading Sales and Service experiences.
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You will collaborate cross functionally with business partners, while also driving toward digital adoption goals, leading 1-2 high performing agile execution teams. In this role, you will work with research, analytics, marketing, IT and user experience design teammates to develop customer insights, define opportunities, create and test hypotheses and execute new and optimized digital experiences in order to drive digital adoption. The individual will contribute to the digital strategy and roadmap, define customer journeys and lead agile work streams and teams. The role is cross-functional in nature and includes partnering via co-located Agile/scrum teams (both onshore and offshore). The qualified individual will have the opportunity to influence a key pillar of The Hartford's business and make meaningful impacts on the customer experience.
In order to be successful in this role, the individual needs to have a high level of self-motivation, curiosity and ownership. Passion for customer experience and bias for data-driven insight to guide decisions and actions are crucial. Outstanding communication skills, both verbal and written, and a clear preference for working collaboratively in a team environment are essential. This role demands a high performing individual contributor who is able to balance multiple responsibilities and priorities. The role will report to the Personal Lines Digital Lead.
This role will have a Hybrid work arrangement, with the expectation of working in an office location (Hartford, CT) 3 days a week (Tuesday through Thursday).
RESPONSIBILITIES:
- Responsible for partnering with IT and other resources to oversee and manage the execution of digital enhancements to ensure experience, timelines and business objectives are met.
- Accountable for driving digital adoption with strong collaboration with Operations and Process partners.
- Responsible for refining the product backlog and communicating requirements to an Agile Execution team with the support of the product manager
- Oversee and manage the day-to-day health of sites including monitoring of key experience metrics.
- Ability to partner with and influence key stakeholders to create best in class experiences needed to achieve targeted results over time. Achieve consistent, measurable results (cost-benefit analysis).
- Perform analysis and determine trends. Assist with tracking and reporting on key metrics of digital performance - including online and offline data and voice of the customer.
- Ability to articulate business value, and speak to large groups of stakeholders, partners, and peers
- Stay current on internal, competitive and industry technology trends in order to be viewed as a subject matter expert and to help guide work.
QUALIFICATIONS:
- Minimum 3 years of experience in digital, technology, IT or strong Personal Lines knowledge.
- Self-motivated individual with demonstrated ability to handle multiple high-priority demands, manage expectations and achieve objectives.
- Strong individual contributor who can work in a team environment and navigate effectively with different constituencies in achieving goals.
- Ability to clearly articulate business requirements/user stories and translate business needs into digital experience solutions.
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$84,640 - $126,960
Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
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