Operations Support Specialist, Claims

Operations Support Specialist, Claims - CH10KN

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

• Demonstrating core knowledge and ability to process routine internal and external customer-initiated claim transactions to completion referring to the appropriate resource. Type of line of business or tasks may vary based on upon need
• Utilizing claim systems and equipment to correctly process incoming and outgoing correspondence
• Assigning or reassigning claim tasks or customer transactions to appropriate party
• Creating or updating professional correspondence including appropriate documentation within claim files
• Handling inbound and outbound calls professionally and with empathy to respond to customers' needs; may assist contact centers one day per week or as needed based on the broader organization demands
• Entering and/or assigning new claim losses
• Perform other duties as assigned
• Managing daily workload and productivity goals to ensure tasks are completed timely and accurately; avoids duplicate requests or escalations due to delays
• Demonstrating accountability by accepting and applying feedback received
• Communicating clearly and concisely to effectively convey information; clearly explains and/or compiles information necessary to process request
• Consistently providing professional, reliable, and prompt service; maintaining a positive attitude
• Making decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others
• Participating in all Hartford Way activities including attending and engaging in huddles, 1:1s and RCPS
• Embracing all Hartford Behaviors: Be Courageous, Break Through and Better the Experience
• Specific skillset may include:
• Ability to process low-complexity tasks and other tasks as assigned
• Continuing to learn and develop understanding of more complex work
• Utilizes resources and knowledge to help make decisions and can identify when to involve others
• Handles routine inbound and outbound calls, may require assistance with more complex situations and escalations
• Utilizes tools and resources to manage workload and complete in a timely manner, avoiding repeat requests and escalations
• Enters data into Vega accurately and timely with minimal changes needed
• Knowledge and skills related to use of Microsoft office applications
• Participates in RCPS and process improvement related conversations
• Understands how to demonstrate behaviors and competencies required for role
• Adaptable to change
• Open to receiving feedback on progress
• Willingness to learn more
• Accountable for development and able to identify opportunities to focus on for performance and career growth
• Participates in Workday Check In conversations and GROW coaching plans