Manager IT Cloud Engineering

Manager IT Engineering - IE07AE

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

We are seeking a technically proficient and leadership-oriented Senior Cloud Engineer to serve as Manager IT for our Intelligent Document Processing (IDP) platform. This role combines hands-on engineering with team leadership and strategic oversight. You will be responsible for guiding the technical direction of our IDP initiatives, mentoring engineers, and ensuring delivery of scalable, production-grade solutions that support automated document workflows and advanced data extraction.

This position is ideal for someone who thrives in a fast-paced, agile environment and is ready to take ownership of complex systems, team development, and contribute to strategic platform evolution.

This role will have a Hybrid work schedule, with the expectation of working in an office (Columbus, OH, Chicago, IL, Hartford, CT or Charlotte, NC) 3 days a week (Tuesday through Thursday).

Key Responsibilities:

• Lead the engineering and delivery of cloud-native IDP solutions using AWS and third-party platforms.
• Manage a team of engineers and collaborate with data scientists, architects, and business stakeholders to align IDP capabilities with enterprise goals.
• Oversee the development and optimization of automated workflows for document ingestion, classification, extraction, and validation.
• Drive performance tuning, cost optimization, and infrastructure resilience across the IDP platform.
• Implement monitoring, alerting, and fault-tolerant mechanisms to ensure platform reliability.
• Own technical documentation, including architecture diagrams, deployment guides, and operational runbooks.
• Evaluate emerging technologies and contribute to platform roadmap and strategic planning.
• Foster a culture of continuous improvement, innovation, and accountability within the team.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 7+ years of experience in cloud engineering, with at least 2 years in a technical leadership or management role.
• Deep expertise in AWS services (e.g., Lambda, S3, Step Functions, ECS, IAM).
• Strong programming skills in .NET and Python, with experience building scalable backend services.
• Hands-on experience with OCR, NLP, and machine learning technologies in production environments.
• Proficiency with containerization (Docker) and orchestration (Kubernetes).
• Proven ability to lead teams, troubleshoot complex systems, and implement resilient cloud architectures.
• Excellent communication, mentoring, and stakeholder management skills.

• AWS certifications (e.g., Solutions Architect, Developer, SysOps).
• Experience with GenAI-powered IDP platforms (e.g., MEA).
• Familiarity with insurance-specific document formats (e.g., SOVs, financial statements).
• Exposure to CI/CD pipelines and infrastructure-as-code tools (e.g., Terraform, CloudFormation).
• Experience with .NET 8
• Familiarity with Power Automate, Tableau, SQL Server, and PostgreSQL