IT Delivery Lead

INTL IT Service Delivery Manager - IZ06YY

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

Lead the delivery of digital and transformational change across Hartford's International IT portfolio by managing cross-functional Agile teams. Drive the successful implementation of high-quality software solutions, support strategic growth initiatives, and embed Agile practices to enhance delivery efficiency and business value.

Job Responsibilities

• Oversee and support program delivery by coordinating processes, tracking progress, resolving issues, managing risks, and driving continuous improvement.

• Manage relationships with key internal stakeholders such as the Agile Product Manager, Product Owners, Business Heads, US/UK IT leadership and US execution teams.
• Foster strong external partnerships to bring in the latest research, data, and tools that advance Agile maturity at The Hartford, with a particular focus on enabling built-in quality practices.
• Promote and guide Agile best practices at The Hartford, including backlog management, metrics, and key Agile concepts like epics and features.
• Facilitate the Agile processes at the program level, including Program Increment (PI) planning, scrum of scrums and solution demos.
• Establish and communicate the Iterations and PIs cadence with the Business Roadmap.
• Help manage risks and dependencies, ensuring alignment between strategy and execution.
• Facilitate the management and prioritization of all work and ensure alignment to the strategic IT investment roadmap.
• Collaborate with the appropriate individuals to translate business strategy into technology strategy and ensure that capabilities required by the business are enabled.
• Maintain scorecards and productivity metrics consistent with Agile governance standards to promote iterative and continuous improvement.
• Foster communication and collaboration between Agile teams within the Agile Release Train (ART) and all appropriate stakeholders.
• Manage the program backlog that feeds work to the ART and remove barriers and impediments to ART effectiveness.
• Align working and reporting practices with US counterparts to embed mature Agile practices.
• Ensure the Agile teams have the right skills, ratio of employee to vendor, and onshore to offshore balance to execute efficiently.
• Track and communicate key ART metrics, including budgets, timeframes, impediments to execution progress and business value delivery.
• Collaborate with IT leadership to define tolerable risk levels and manage/mitigate ART risks and dependencies.
• Report planning results and epic status to senior management, business owners, product owners and other stakeholders.
• Ensure all teams on the ART adhere to established governance models.
• Lead, mentor, and develop cross-functional Agile teams, fostering a culture of collaboration, accountability, and continuous improvement.
• Identify development opportunities to enhance team capabilities and career growth.

• Ability to lead and motivate teams, communicate effectively with stakeholders, and build strong relationships.
• Ability to work effectively with cross-functional teams and build consensus.
• Ability to identify and resolve complex technical and organisational issues.
• Ability to analyse data, track performance, and identify areas for improvement.
• Working knowledge of Scaled Agile framework (SAFe) as well as Scrum and Kanban.
• Working knowledge of software development processes and procedures to understand team needs; includes fundamentals of iterative and incremental development.
• Working knowledge of Agile techniques: User Stories, Continuous Integration, Test-driven Development, Continuous Testing, Pairing, Automated Testing, Burn-down Metrics, Velocity etc.

• Relevant experience as an IT Delivery Manager or a Release Train Engineer.
• Relevant experience in a leadership role managing direct line reports.
• Relevant London Market Insurance experience. Insurtech market knowledge is desirable.
• In one or more areas of the software development lifecycle - as developer, tester, business analyst, product owner, project manager, etc..
• Scaled Agile frameworks using Scrum or Kanban. Experience using Agile toolsets such as Rally or JIRA.
• Professional Scrum Master (PSM1+) and/or SAFe Certified Scrum Master (SSM) is desirable.
• Proven track record of delivering high-quality software products on time and within budget.